Senior Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

In Nice as a Senior Software Engineer, you will be responsible for designing, developing, testing, and maintaining scalable and efficient Java-based applications that meet business requirements. You will collaborate closely with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality software solutions. Your role involves writing clean, well-structured, and maintainable code following best practices and coding standards. Additionally, you will debug and troubleshoot application issues, ensuring optimal performance and user experience. 

How will you make an impact?

• Coordinate with Architecture to understand and develop platform architecture
• Develop a RESTful API solution supporting both AWS and Azure.
• Work with AWS CloudFormation templates to extend and refine our infrastructure
• Understand and define performance level needs for the platform
• Define logs, alarms, troubleshoot them and fix issues in a defined release cadence
• Integrating with multiple internal products to provide seamless CXone CCaaS offerings
• Manage RBAC permissions and work with DevOps to maintain “least privilege”
• Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health
• Effectively collaborate with cross geo team and willing to stretch at times
• Effectively collaborate with TS/TAM/NOC to address queries and concerns

Have you got what it takes?

• Bachelor’s degree in Computer Science, or equivalent
• 6+ year of experience in software development
• Experience with following software languages:
• NodeJS : Must Have
• Angular 8: Must Have
• Java + Spring Boot: Good to Have
• Open to learn new tech stack as need be
• Working knowledge with AWS technologies (Open Search, SQS, Lambda, RDS)
• Experience developing with SQL Server or equivalent
• Experience designing, developing, deploying and supporting RESTful APIs
• Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them
• Experience with developing services, clients and multi-threaded software
• Experience with/knowledge of agile development processes
• Experience with DevOps tools and processes
• Jenkins, Git, Docker
• Scripting: Unix, Shell, Groovy, Python
• Sonarqube
• Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright)
• Working knowledge of user stories and use cases
• Working knowledge of object-oriented software design and design patterns
• Comfortable working in a fast-paced environment

Bonus Experience:

• Experience with telecommunications/telephony
• Experience with call centers
• Experience with Jira

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7472
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.