Senior Community Manager

We are seeking a Senior Community Manager with deep expertise in building, growing, and nurturing communities in the video game and/or entertainment industries. This role involves leading the global community vision and ecosystem across multiple game properties from early development through launch and beyond. You will collaborate closely with developers, publishing teams, internal creative groups, and external agencies to deliver a world-class, player-first community experience. This position is ideal for a high-energy self-starter who can independently build strategy and execute with minimal supervision, representing our studio and games with passion, authenticity, and expertise.

Must Have

• 5+ years of experience building, growing, and managing communities for video games, live-service titles, or major entertainment franchises.
• Proven ability to independently build community strategy and execute with minimal supervision.
• Experience collaborating with or managing external community, social media, or influencer agencies.
• Strong public-facing communication skills, including livestreaming, interviews, and written updates.
• Deep understanding of gaming culture, player behavior, online community dynamics, and content ecosystems across Discord, Reddit, Twitch, YouTube, TikTok, and more.
• Demonstrated ability to analyze player sentiment, synthesize insights, and translate feedback into actionable recommendations for development and publishing teams.
• Experience supporting pre-launch through post-launch community efforts.
• Strong cross-functional collaboration skills with game development teams, creative teams, social teams, and publishing partners.
• Comfortable representing the studio as an official spokesperson with clarity, authenticity, and professionalism.
• High-energy, proactive self-starter with strong ownership mentality and ability to manage multiple projects across several game properties.

Good to Have

• Experience working on or supporting AAA games, multiplayer titles, or large-scale entertainment IP.
• Background building creator, streamer, or influencer programs.
• Understanding of global community behavior and experience engaging with international audiences.
• Familiarity with community tools and analytics dashboards (e.g., Discord management tools, sentiment analysis platforms, CRM systems).
• Prior experience shaping or contributing to content roadmaps, community feature sets, or in-game engagement strategies.
• Comfortable writing or editing patch notes, dev blogs, lore updates, or community-facing narrative content.

Perks & Benefits

• Medical Coverage (health, dental, and vision)
• Healthcare spending accounts
• Dependent care spending accounts
• Life and AD&D insurance
• 401(k) with an annual contribution by the Company
• Paid holidays and vacation
• Bereavement leaves
• Parental leave

Description

THE ROLE:

We are seeking a Senior Community Manager with deep expertise in building, growing, and nurturing communities in the video game and/or entertainment industries. In this role, you will lead the global community vision and ecosystem across multiple game properties - from early development through launch and beyond. You will work closely with developers, publishing teams, internal creative groups, and a network of external community and social agencies to deliver a world-class, player-first community experience. This position is ideal for a high-energy self-starter who can independently build strategy and execute with minimal supervision while representing our studio and games with passion, authenticity, and expertise.

WHO YOU ARE:

• Player-obsessed and passionate about creating meaningful connections between developers and communities.
• A natural relationship builder who collaborates effortlessly across creative, development, publishing, and agency teams.
• Energized by fast-moving environments and able to drive momentum without waiting for direction.
• A strategic thinker with the ability to zoom out for long-term planning while also rolling up your sleeves for hands-on execution.
• Someone who loves both the art and science of community building—balancing creative instincts with data-driven insights.
• A skilled communicator who can simplify complex information and deliver it with empathy, transparency, and authenticity.
• A proactive problem solver who anticipates community needs before they surface and acts quickly to address issues or opportunities.
• A gamer at heart who understands community culture, player motivations, platform trends, and the passion that drives fandoms.

WHAT YOU WILL DO:

• Develop and own the community strategy for multiple titles, ensuring alignment with game development, publishing, and marketing goals.
• Build vibrant, healthy, player-first communities across Discord, Reddit, forums, YouTube, TikTok, Twitch, and other emerging platforms.
• Shape long-term community roadmaps from pre-launch to ongoing post-launch cycles.
• Design and lead global community programs including dev updates, AMAs, feedback loops, livestreams, and roadmap communications.
• Serve as an authentic, informed spokesperson for the studio and game franchises - online and at industry events.
• Cultivate meaningful relationships with players, content creators, and influencers to grow advocacy and excitement.
• Partner with game development teams to deliver actionable player feedback, represent community perspectives, and help shape meaningful features and experiences.
• Collaborate with creative services, social media, and marketing teams to ensure community content reflects the essence of each game, its world, and its players.
• Work with publishing partners to integrate community programming into 360° GTM, marketing and content plans.
• Lead and manage a network of external community, social, and influencer agencies, providing direction, oversight, and performance expectations.
• Partner with licensors, platform partners, and brand collaborators to drive authentic and aligned community engagement opportunities.
• Build robust and scalable community / player listening systems to gather and organize feedback, sentiment, etc.
• Monitor community sentiment, identify trends, and deliver clear insights to improve development decisions and engagement strategies.
• Build scalable systems for collecting, analyzing, and reporting player feedback across global regions.
• Grow and manage an ecosystem of streamers, creators, and community leaders to amplify content and build long-term advocacy.
• Partner with creative and social teams to support creator campaigns, early access programs, and in-game content moments.
• Support post-launch activities including content updates, patches, feature announcements, and seasonal events.
• Ensure consistent, timely, and transparent communication during key periods, including launch, updates, unexpected service issues, etc.

QUALIFICATIONS:

• 5+ years of experience building, growing, and managing communities for video games, live-service titles, or major entertainment franchises.
• Proven ability to independently build community strategy and execute with minimal supervision.
• Experience collaborating with or managing external community, social media, or influencer agencies.
• Strong public-facing communication skills, including livestreaming, interviews, and written updates.
• Deep understanding of gaming culture, player behavior, online community dynamics, and content ecosystems across Discord, Reddit, Twitch, YouTube, TikTok, and more.
• Demonstrated ability to analyze player sentiment, synthesize insights, and translate feedback into actionable recommendations for development and publishing teams.
• Experience supporting pre-launch through post-launch community efforts.
• Strong cross-functional collaboration skills - especially with game development teams, creative teams, social teams, and publishing partners.
• Comfortable representing the studio as an official spokesperson with clarity, authenticity, and professionalism.
• High-energy, proactive self-starter with strong ownership mentality and ability to manage multiple projects across several game properties.

PERFERRED SKILLS:

• Experience working on or supporting AAA games, multiplayer titles, or large-scale entertainment IP.
• Background building creator, streamer, or influencer programs.
• Understanding of global community behavior and experience engaging with international audiences.
• Familiarity with community tools and analytics dashboards (e.g., Discord management tools, sentiment analysis platforms, CRM systems).
• Prior experience shaping or contributing to content roadmaps, community feature sets, or in-game engagement strategies.
• Comfortable writing or editing patch notes, dev blogs, lore updates, or community-facing narrative content.