Workplace Community Coordinator

The Workplace Community Coordinator plays a key role in creating exceptional workplace experiences and fostering a sense of community across Telstra hubs. This role supports hybrid work strategies by curating spaces, organizing events, and ensuring seamless day-to-day operations that enhance employee engagement and connectivity within the Hobart Hub. Responsibilities include front desk support, property fault triage, mailroom coordination, stock management, PC lease liaison, stationery ordering, locker allocation, fleet/pool car management, and general office operations. The role also involves delivering monthly activations and community initiatives, acting as a community ambassador, and managing event space coordination.

Must Have

• Support front desk and concierge services.
• Manage staff queries and ServiceNow ticket queues.
• Perform floor walks and property fault triage.
• Coordinate mailroom, shipping, and stock management.
• Liaise and support PC Lease for employees.
• Order and replenish stationery and kitchen consumables.
• Support locker allocation and audits.
• Manage fleet/pool car management.
• Handle general day-to-day office and operations management.
• Deliver monthly activations and community initiatives in the Hobart Hub.
• Act as a community ambassador.
• Collaborate with Experience and Property teams.
• Manage event space coordination and bookings.
• Possess a valid Australian Driver’s License.
• Physically capable of handling and moving items weighing 5–10 kilograms.
• Required to be on-site five days a week.
• Confident, self-motivated, and able to work independently.

Good to Have

• Excellent interpersonal and communication skills.
• Passionate about delivering great experiences and positive impact.
• Demonstrates adaptability, attention to detail, and effective problem-solving skills.
• Highly proactive with an ability to manage multiple priorities concurrently.
• An effective collaborator, with a team-first mindset.
• Familiar with workplace technology and systems, ticket management tools, booking platforms, collaboration tools and basic troubleshooting.
• Experience working in workplace operations or community building and engagement.
• Knowledge with ServiceNow or any equivalent platform.

Perks & Benefits

• Performance-related pay.
• Access to thousands of learning programs.
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme.
• Additional Telstra day off.
• Additional 30% off Telstra products and services.
• Toolkit provided (laptop + mobile phone + plan paid for).

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the Team

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.

People, Culture and Communications - Workforce Experience & Culture cultivates a remarkable workforce experience and vibrant culture.

About the Role

The Workplace Community Coordinator plays a key role in creating exceptional workplace experiences and fostering a sense of community across our Telstra hubs.

This role supports hybrid work strategies by curating spaces, organizing events, and ensuring seamless day-to-day operations that enhance employee engagement and connectivity within our Hobart Hub.

A taste of what the role entails:

Workplace Operations

• Support front desk and concierge services, including visitor management.
• Staff query management - in person/Teams/email and ServiceNow ticket queues
• Floor walks & Property fault triage and reporting
• Mailroom coordination, shipping and stock management
• PC Lease liaison & support for employees on/offboarding
• Stationery & kitchen consumables ordering and replenishment
• Locker allocation support & audits
• Streamlining processes and cost saving projects
• Fleet/Pool car management
• General day-day office and operations management

Community Engagement & Events

• Deliver various monthly activations and community initiatives in the Hobart Hub
• Act as a community ambassador, ensuring employees feel connected and supported.
• Collaborate with Experience and Property teams to maintain our office space.
• Manage event space coordination and bookings.

About You

You will bring the following skills and experiences to be successful in the role:

Essential Qualifications

• Valid Australian Driver’s License preferred to support pool car management responsibilities.
• Physical capability: Willing and able to safely handle and move items weighing 5–10 kilograms as part of workplace duties.
• On-site presence: This role requires being on-site five days a week.
• Work style: Seeking a confident, self-motivated individual who can work independently and take ownership of tasks with minimal supervision.

Preferred Qualifications

• Excellent interpersonal and communication skills – an ability to build cross functional relationships.
• Passionate about delivering great experiences and making a positive impact on the workplace and employees
• Demonstrates adaptability, attention to detail and effective problem-solving skills – identifying areas of improvement proactively addressing them.
• Highly proactive with an ability to manage multiple priorities concurrently.
• An effective collaborator, with a team-first mindset and a willingness to work cohesively to achieve shared goals.
• Familiar with workplace technology and systems, ticket management tools, booking platforms, collaboration tools and basic troubleshooting
• Experience working in workplace operations or community building and engagement.
• Knowledge with ServiceNow or any equivalent platform is highly preferable

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.