Senior Content Designer

1 Month ago • 5 Years + • Design

Job Summary

Job Description

eBay is a global e-commerce leader focused on changing how people shop and sell, empowering millions worldwide. The company values authenticity, bold ideas, and inclusivity, striving to create economic opportunities for all. As a Senior Content Designer, you will lead end-to-end projects to improve the buying and selling experience on eBay. Collaborating with product teams, you will create clear, consumer-facing content that impacts business outcomes. You will own your workstreams, ensuring a cohesive customer experience, and leverage your understanding of language as a design material integral to the UX Design process. Your responsibilities include leading the content design process from discovery to launch, delivering high-quality content aligned with UX standards, and expressing informed perspectives. You will also drive product narrative consistency with marketing and customer support, and ensure content accessibility and scalability for global markets.
Must have:
  • 5+ years professional experience in content-focused roles
  • 4+ years on in-product UX content
  • Bachelor's degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field
  • Portfolio demonstrating human-centered design thinking and solutions
  • Experience co-leading the design process from concept to launch
  • Experience developing product content strategy for web and mobile
  • Experience designing for accessibility and inclusivity

Job Details

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:


As a senior content designer, you will lead key end-to-end projects that enhance the buying and selling experience on eBay. Collaborating within a product team, you’ll craft clear, consumer-facing content that directly impacts business outcomes. You’ll take full ownership of your workstreams and connect various initiatives to ensure a cohesive customer experience.

As a full-stack senior content designer, you know writing is designing. You see language as a design material and as an integral part of the UX Design process, and you get others to think the same. You not only understand how to evaluate the quality of content design, but also how to improve it. You enjoy working with cross-discipline partners to co-create strategies, iterate through all stages of fidelity, and define outcomes in ambiguous spaces. 

What you will accomplish:

  • Lead the content design process from discovery and ideation to the final fit and finish of full-fidelity designs

  • Deliver high-quality, error-free content that aligns with UX standard processes

  • Express a POV that considers perspectives from partner teams, anticipate risks, and engage in healthy debate that leads to resolution

  • Drive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams.

  • Ensure content is accessible and inclusive, and collaborate with the Localization team to scale content for global markets.

What you will bring:

  • 5+ years professional experience in content-focused roles with 4+ of those years on in-product UX content

  • Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field portfolio of work demonstrating human-centered design thinking and solutions

  • Experience co-leading the design process from early concept to launch

  • Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity

#LI-Hybrid

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

 

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About The Company

We Empower People and Create Economic OpportunityeBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

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