Senior Contracts Manager

The Senior Contracts Manager at Findhelp will manage the full contract administration workflow for Sales and RFP teams. This involves overseeing legal intake, assigning requests to attorneys, coordinating contract redline exchanges, tracking negotiation progress, and facilitating agreement execution. The role also focuses on improving legal operations, including supporting the evaluation and implementation of a new Contract Lifecycle Management (CLM) system, assisting with vendor contract processes, and developing scalable contracting workflows. This position requires 10+ years of experience in contracts administration, legal operations, or related fields, preferably in a tech environment, with strong knowledge of contract review cycles and e-signature processes.

Must Have

• Manage daily intake of contract legal review requests.
• Triage and assign matters to attorneys.
• Maintain visibility into active requests and ensure timely routing.
• Serve as primary point of contact for Sales during contract review.
• Coordinate redlines between internal counsel and approvers.
• Organize and update Jira tickets and Hubspot entries.
• Ensure negotiation steps are documented and communicated.
• Manage legal review intake and ticketing for vendor contracts.
• Prepare finalized agreements for signature via e-signature platform.
• Ensure correct routing, signer accuracy, and proper storage.
• Support maintenance of contract templates, playbooks, documentation.
• Participate in CLM tool selection, configuration, and implementation.
• Contribute to developing and improving contracting processes.
• Partner with Sales, RFP, Legal, and other departments.
• Communicate status updates and requirements clearly.
• 10+ years experience in contracts administration/management/legal operations.
• Strong knowledge of contract review cycles, redlining, e-signature.
• Familiarity with contract management tools, workflow systems, CLMs.
• Proficiency with Apple, Microsoft Office, Google Suite, Adobe, e-signing systems.

Good to Have

• Experience supporting contract workflows in SaaS, technology, government, or regulated environments.
• CLM tool evaluation or implementation experience.
• Experience with HubSpot.
• Experience with JIRA.

Perks & Benefits

• 401k & Stock options
• Free food and onsite gym at Austin HQ
• Paid parental leave
• Competitive PTO & 9 paid holidays
• Employee only paid Health, Dental, and Vision insurance
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program
• Culture Committee
• Leadership Development Training
• Paid Volunteering Time

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview: The Senior Contracts Manager is responsible for managing the full contract administration workflow for the Sales and RFP teams. This role oversees legal intake, assigns requests to attorneys, coordinates and supports contract redline exchanges, tracks progress through negotiation, and facilitates agreement execution using the company’s e-signature tool. This position also plays a key role in improving legal operations, including supporting the evaluation and implementation of a new Contract Lifecycle Management (CLM) system, assisting with vendor contract processes, and developing scalable contracting workflows.

Responsibilities and Duties:

• Manage daily intake of contract legal review requests from Sales, RFP, and internal teams.
• Triage and assign matters to attorneys based on subject matter, priority, and established guidelines.
• Maintain visibility into all active requests and ensure timely routing and follow-through.
• Serve as the primary point of contact for Sales during contract review cycles.
• Coordinate redlines between internal counsel and internal approvers.
• Organize and update Jira tickets and Hubspot (CRM, deal desk) entries and track pending reviews to meet internal SLAs and customer deadlines.
• Ensure all negotiation steps are documented and communicated clearly to stakeholders.
• Manage legal review intake and ticketing process for vendor contracts.
• Prepare finalized agreements for signature using the company’s e-signature platform.
• Ensure correct routing, signer accuracy, and proper storage of executed documents.
• Support maintenance of contract templates, playbooks, version control, and documentation.
• Participate in selecting, configuring, and implementing a new CLM tool, including workflow design and testing.
• Contribute to developing, documenting, and improving contracting processes to increase consistency and efficiency.
• Partner closely with Sales, RFP, Legal, and Other Relevant Departments to support smooth, timely contracting and data reporting.
• Communicate status updates and requirements clearly to internal stakeholders.

Qualifications:

• 10+ experience in contracts administration, contracts management, legal operations, or related fields (preferably in the tech environment).
• Experience supporting contract workflows in SaaS, technology, government, or regulated environments preferred (technology agreements, social services, healthcare, and government entities).
• Strong working knowledge of contract review cycles, redlining, negotiation support, and e-signature processes.
• Familiarity with contract management tools, workflow systems, or CLMs (evaluation or implementation experience is a plus).
• Highly organized with strong attention to detail and the ability to manage multiple high-volume requests.
• Ability to triage, prioritize and manage competing priorities with a high volume of tasks.
• Proficiency with Apple, Microsoft Office, Google Suite, Adobe, and various e-signing systems; experience with HubSpot or JIRA is a plus.
• Excellent communication and collaboration skills.

The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

We value being together

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado

Perks at Findhelp

• 401k & Stock options
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 9 paid holidays
• Employee only paid Health, Dental, and Vision insurance
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee
• Leadership Development Training
• Paid Volunteering Time