Senior Desktop and IT Support Technician

Role Summary
We’re seeking a Senior Desktop and IT Support Technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Responsibilities

• Provide planning and prioritization.
• Attend planning meetings for events requiring IT and A/V support.
• Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network
• Operate, support, and maintain phone and video teleconference equipment
• Monitor systems to ensure compliance with Army policies and procedures
• Assist users in troubleshooting various hardware and software issues.
• Prepare weekly and monthly planning and status reports

• Three (3) years of IT infrastructure operation and maintenance
• Three (3) years of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting

• Experience operating and support video teleconferencing equipment
• Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC). 

• REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)
• Security+ Certification
• Preferred: Bachelor’s Degree in technical or IT discipline (or equivalent experience)

• Must be US Citizen
• Possess clear and precise oral and written communication skills
• Ability to work independently and as part of a team
• Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance
• Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
• Demonstrate high standards of quality and accuracy
• Be in attendance and punctual as scheduled
• Be completely functional in MS Word, Excel, and PowerPoint
• Candidate must be able to travel as required

Perks & Benefits
We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enables our clients to achieve clear, well-defined results that change the world.