Senior Desktop and IT Support Technician
Job Description
- Experience with video teleconferencing equipment
- Experience managing IT desktop equipment on Army networks
- Bachelor's Degree in technical or IT discipline
- 3 years IT infrastructure operation/maintenance
- 3 years desktop administration
- Information Assurance Technical Level II (DoD 8570.01-M)
- Windows 7/10 or higher certification
- Security+ Certification
- US Citizen
- Clear oral/written communication
- Work independently and in a team
- MS Word, Excel, PowerPoint proficiency
- Paid time off
- Paid holidays
- Medical
- Dental
- Vision
- Long-term disability
- Voluntary life insurance
- Legal benefits
- Identity theft protection
- Health savings account
- Education reimbursement
- Learning and development reimbursement
- Company-paid basic life insurance
- Company-paid short-term disability
- 401(k) plan with company match
Role Summary
We’re seeking a Senior Desktop and IT Support Technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.
Responsibilities
- Provide planning and prioritization.
- Attend planning meetings for events requiring IT and A/V support.
- Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network
- Operate, support, and maintain phone and video teleconference equipment
- Monitor systems to ensure compliance with Army policies and procedures
- Assist users in troubleshooting various hardware and software issues.
- Prepare weekly and monthly planning and status reports
Required Experience
- Three (3) years of IT infrastructure operation and maintenance
- Three (3) years of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting
Preferred Experience
- Experience operating and support video teleconferencing equipment
- Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).
Education / Certificaitons
- REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)
- Security+ Certification
- Preferred: Bachelor’s Degree in technical or IT discipline (or equivalent experience)
Other Qualifications
- Must be US Citizen
- Possess clear and precise oral and written communication skills
- Ability to work independently and as part of a team
- Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance
- Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
- Demonstrate high standards of quality and accuracy
- Be in attendance and punctual as scheduled
- Be completely functional in MS Word, Excel, and PowerPoint
- Candidate must be able to travel as required
Perks & Benefits
We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enables our clients to achieve clear, well-defined results that change the world.
