IN-Support Engineer 1

This L1 Infra Engineer role involves monitoring Azure resources, servers, databases, networks, and applications. Key responsibilities include incident management, L1 triage, and troubleshooting across various IT environments. The candidate will also assist with Windows and Linux server administration, basic networking, and database support, collaborating with cross-functional teams to ensure operational efficiency and compliance.

Must Have

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.
• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy.
• Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
• Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.
• Familiarity with Windows & Linux administration (services, users, patching, logs).
• Knowledge of incident management and ticketing tools (ITIL Process).
• Troubleshooting and problem-solving skills with a logical approach.
• Good communication and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Good to Have

• Azure Fundamentals certification (AZ-900).
• Basic knowledge of automation (scripts, monitoring alerts handling).
• Familiarity with cloud security, backup & recovery concepts.
• Exposure to monitoring tools (e.g., Zabbix, Nagios, Azure Monitor, Grafana).

Role Overview

We are looking for enthusiastic L1 Infra Engineers to join our IT/Infrastructure team. The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux). This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Key Responsibilities

• Monitoring & Operations
• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Incident Management
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.
• Server & Infrastructure Support
• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Networking & Database Support
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
• Collaboration & Governance
• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy.

Required Skills & Experience

• Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
• Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.
• Familiarity with Windows & Linux administration (services, users, patching, logs).
• Knowledge of incident management and ticketing tools (ITIL Process).
• Troubleshooting and problem-solving skills with a logical approach.
• Good communication and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Preferred Qualifications

• Azure Fundamentals certification (AZ-900).
• Basic knowledge of automation (scripts, monitoring alerts handling).
• Familiarity with cloud security, backup & recovery concepts.
• Exposure to monitoring tools (e.g., Zabbix, Nagios, Azure Monitor, Grafana). (ID001)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

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