As a Scrum Master and Agile Coach, you will facilitate all Scrum ceremonies, coach teams on agile principles, and remove impediments. A key part of your role involves expert-level Jira administration, including designing workflows, managing boards, and creating dashboards for real-time insights and reporting. You will analyze metrics to drive continuous improvement, manage stakeholder communication, and ensure backlog readiness. This role requires 5-7 years of experience, CSM/PSM certification, and strong proficiency in Jira, JQL, and agile methodologies.

Must Have

• Facilitate all Scrum ceremonies (daily standups, sprint planning, retrospectives, sprint reviews) using Jira.
• Coach development teams, product owners, and stakeholders on agile principles and Scrum best practices.
• Remove impediments and blockers, tracking them in Jira.
• Design, configure, and maintain Jira workflows, boards, and custom filters.
• Build and maintain Jira dashboards for sprint progress, velocity, and delivery metrics.
• Generate sprint reports (burndown charts, velocity reports, cumulative flow diagrams) in Jira.
• Analyze team metrics to identify bottlenecks and opportunities for improvement.
• Serve as liaison between IT teams and business stakeholders.
• Manage dependencies across multiple teams using Jira.
• 5 to 7 years of experience as a Scrum Master.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent.
• Expert-level proficiency with Jira (boards, workflows, automation, JQL, reporting).
• Deep understanding of Scrum framework, agile methodologies, and lean principles.
• Strong facilitation, coaching, and conflict resolution skills.
• Excellent communication skills.
• Experience tracking and analyzing agile metrics.

Good to Have

• Jira Administrator certification or equivalent.
• Experience with Jira integrations (Confluence).
• Knowledge of Scaled Agile Framework (SAFe) or other scaling methodologies.
• Familiarity with DevOps practices and CI/CD pipelines.
• Experience with Jira automation, ScriptRunner, or other Jira add-ons.
• Background in software development, QA, or IT infrastructure.
• Advanced agile certifications (A-CSM, CSP, SAFe Scrum Master).
• Experience with agile portfolio management in Jira.

Scrum Master and Agile Coach

What You'll Do:

Agile Facilitation & Team Leadership

• Facilitate all Scrum ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews using Jira dashboards and boards
• Coach development teams, product owners, and stakeholders on agile principles and Scrum best practices
• Remove impediments and blockers that slow down team progress, tracking them in Jira for visibility and resolution
• Foster a culture of collaboration, transparency, and continuous improvement
• Shield the team from external distractions and ensure they can focus on sprint commitments

Jira Administration & Optimization

• Design, configure, and maintain Jira workflows that align with team processes and organizational standards
• Create and manage Scrum boards, Kanban boards, and custom filters to optimize team visibility
• Build and maintain Jira dashboards that provide real-time insights into sprint progress, team velocity, and delivery metrics
• Configure issue types, custom fields, screen schemes, and permission schemes to support various project needs
• Establish and enforce Jira hygiene practices including proper story point estimation, status updates, and documentation standards
• Train team members on effective Jira usage and best practices

Metrics, Reporting & Continuous Improvement

• Generate sprint reports including burndown charts, velocity reports, and cumulative flow diagrams in Jira
• Analyze team metrics to identify bottlenecks, trends, and opportunities for improvement
• Create executive-level reports and dashboards from Jira data to communicate team performance and delivery health
• Track and report on key agile metrics such as cycle time, lead time, throughput, and sprint commitment reliability
• Use Jira automation rules to streamline repetitive tasks and improve workflow efficiency
• Facilitate retrospectives using data from Jira to drive actionable improvements

Collaboration & Stakeholder Management

• Serve as the liaison between IT teams and business stakeholders, ensuring clear communication and alignment
• Manage dependencies across multiple teams using Jira's linking and hierarchy features
• Coordinate with other Scrum Masters and Project Managers to align on cross-team initiatives
• Ensure product backlog is well-maintained, prioritized, and ready for sprint planning in Jira
• Partner with Product Owners to refine user stories, acceptance criteria, and definition of done

What You'll Bring:

Required Qualifications

• 5 to 7 years of experience as a Scrum Master in an IT or software development environment
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent agile certification
• Expert-level proficiency with Jira including boards, workflows, automation, JQL (Jira Query Language), and reporting
• Deep understanding of Scrum framework, agile methodologies, and lean principles
• Proven track record of successfully leading agile teams through multiple release cycles
• Strong facilitation, coaching, and conflict resolution skills
• Excellent communication skills with ability to influence at all organizational levels
• Experience tracking and analyzing agile metrics to drive team improvements

Preferred Qualifications

• Jira Administrator certification or equivalent hands-on experience
• Experience with Jira integrations (Confluence, etc.)
• Knowledge of Scaled Agile Framework (SAFe) or other scaling methodologies
• Familiarity with DevOps practices and CI/CD pipelines
• Experience with Jira automation, ScriptRunner, or other Jira add-ons
• Background in software development, QA, or IT infrastructure
• Advanced agile certifications (A-CSM, CSP, SAFe Scrum Master)
• Experience with agile portfolio management in Jira

Technical Skills

• Advanced Jira configuration and administration
• JQL query writing and optimization
• Jira dashboard creation and data visualization
• Understanding of API integrations and automation capabilities
• Proficiency with Confluence for documentation and knowledge sharing
• Basic understanding of software development lifecycle and IT operations

Professional Qualities

• Exhibits calmness, organization, and reliability, especially in high-pressure situations
• Demonstrates strong listening skills, effectively guiding teams to maintain focus with evolving priorities
• Pragmatic and delivery-focused, prioritizing practical solutions over rigid methodologies
• Communicates clearly, valuing empathy and transparency in all interactions
• Supports global teams, ensuring effective collaboration across time zones of EMEA and US region.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254