Senior IT Coordinator

SimCorp is seeking a Senior IT Coordinator to support IT Service and Operation teams, focusing on invoice management, contract administration, and SLA follow-up for software and outsourced services. This multifaceted role involves tracking operational metrics, contributing to process improvements, and maintaining documentation. The ideal candidate enjoys coordination, structure, and cross-team collaboration, helping simplify investments, accounting, and operations for global financial institutions.

Must Have

• Manage invoices related to Group IT, Service and Operations
• Administer Group IT software contracts and outsourced service agreements
• Monitor and follow up on SLA performance and compliance
• Track and report statistics on ticket volumes, delivery timelines, and service metrics
• Participate in contract structuring and renewal processes
• Maintain documentation and support policy development
• Collaborate with Finance, Procurement, and IT service teams
• Contribute to continuous improvement initiatives and process optimization
• Demonstrated experience in administrative coordination, especially in IT or service environments
• Solid skills in invoice handling and contract management
• Ability to track and analyze operational metrics and statistics
• Adept communication skills in English, both written and verbal
• Service-oriented mindset with attention to detail
• Proficient at managing tasks individually and defining workflows
• Collaborative and contributes to a solid team spirit
• Experience creating presentations using PowerPoint

Good to Have

• Experience with SLA tracking and vendor coordination
• Familiarity with ITSM tools (e.g., Jira, Confluence)
• Enjoys working in an evolving environment

Perks & Benefits

• Good work & life balance
• Opportunities for professional development
• Individual approach to professional development
• Exciting learning and development opportunities, supported by a unique learning guild
• Engagement with highly skilled and supportive colleagues
• Join a company that values and actively advocates for Diversity, Equity, and Inclusion

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

At SimCorp, we support some of the biggest financial institutions in the world to be successful by simplifying their investments, accounting, and operations. Currently SimCorp is transforming the way we deliver services to our clients.

We are seeking a skilled IT Service Delivery Coordinator to support and collaborate with our IT Service and Operation teams, while focusing on invoice management, contract administration, and SLA follow-up for software and outsourced services owned by Group IT.

This role is designed to be engaging and multifaceted, with the opportunity to take on a wide range of administrative tasks. You will help track statistics on ticket volumes, delivery performance, and other operational metrics, while contributing to process improvements, presentations and documentation.

If you enjoy coordination, structure, and working across teams, we would love to hear from you!

WHAT YOU WILL BE RESPONSIBLE FOR

• Manage invoices related to Group IT, Service and Operations
• Administer Group IT software contracts and outsourced service agreements
• Monitor and follow up on SLA performance and compliance
• Track and report statistics on ticket volumes, delivery timelines, and service metrics
• Participate in contract structuring and renewal processes
• Maintain documentation and support policy development
• Collaborate with Finance, Procurement, and IT service teams
• Contribute to continuous improvement initiatives and process optimization

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• Demonstrated experience in administrative coordination, especially in IT or service environments
• Solid skills in invoice handling and contract management
• Ability to track and analyze operational metrics and statistics
• Adept communication skills in English, both written and verbal
• Service-oriented mindset with attention to detail
• Proficient at managing tasks individually and defining workflows
• Collaborative and contributes to a solid team spirit
• Experience creating presentations using PowerPoint
• Experience with SLA tracking and vendor coordination is beneficial
• Familiarity with ITSM tools (e.g., Jira, Confluence) is beneficial
• Enjoys working in an evolving environment

BENEFITS

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

NEXT STEPS

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good match, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, cultivating a truly inclusive and empowering environment

"SimCorp proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification, underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

#Li-Hybrid