Senior Manager, Commercial Operations

1 Month ago • 4 Years + • Operations

Job Summary

Job Description

As a Senior Manager, Commercial Operations at realworld one, you will enhance internal processes, systems, and reporting frameworks to improve team efficiency and drive commercial performance. You will collaborate with cross-functional teams like Client Strategy & Value Creation, Business Development, and Marketing to ensure consistent execution of commercial priorities. Responsibilities include leading the development of scalable processes, tools, and KPI reporting, providing strategic reporting and data-driven insights for sales planning, and identifying operational improvements through data analysis. The role requires strong analytical, problem-solving, communication, and stakeholder management skills.
Must have:
  • 4+ years in commercial operations, strategy, or analytics
  • Optimizing internal processes
  • Cross-functional collaboration
  • Analytical and problem-solving skills
  • Prioritize multiple projects
  • Strong communication skills
Good to have:
  • B2B software or consulting experience
  • Salesforce experience
  • Business reporting tools (Power BI)
  • Documentation platforms (Confluence, Miro, Contractbook)
  • German language fluency

Job Details

As a Senior Manager, Commercial Operations at realworld one, you will work directly with the VP of Commercial Strategy & Operations to enhance internal processes, systems, and reporting frameworks that improve team efficiency and drive commercial performance across the company. You will collaborate with cross-functional stakeholders to align priorities, streamline operations, and deliver the strategic infrastructure required to scale growth and customer success.

Responsibilities

    • Partner with Client Strategy & Value Creation, Business Development, and Marketing to ensure consistent execution of commercial priorities across teams.
    • Lead the development and continuous improvement of scalable processes, tools, and KPI reporting that enhance operational transparency and decision-making.
    • Provide strategic reporting and data-driven insights to support sales planning, goal tracking, and performance reviews.
    • Support the design of mid-term plans, targets, and incentive models.
    • Identify and drive operational improvements by analyzing internal performance data and translating insights into action.

Qualifications

    • 4+ years of relevant experience in commercial operations, strategy, or analytics, ideally within a B2B software or consulting environment.
    • Demonstrated success in optimizing internal processes and enabling cross-functional collaboration at scale.
    • Strong analytical and problem-solving skills, with the ability to translate data into clear insights and decisions.
    • Hands-on experience with Salesforce, business reporting tools (e.g. Power BI), and documentation platforms (e.g., Confluence, Miro, Contractbook) is a plus.
    • Excellent organizational skills and ability to prioritize across multiple projects in a dynamic business environment.
    • Strong communication and stakeholder management skills across all levels of the organization.
    • Fluent in English; German is a plus.
About realworld one
realworld one’s mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Clients include several major companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.

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About The Company

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries. 

  

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.

  

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production. 

  

At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).

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