Senior Manager - East, Crozier

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Do you believe art has the power to change the way we see the world? If so, you understand the important role of everyone who touches art in all its forms, and we’d welcome your application to join Crozier Fine Arts’ dynamic and growing team.

Come join us in unlocking the power of art preservation at its finest. From million-year-old fossils to priceless art and timeless artifacts, Crozier revolutionized global art logistics. Our art-handling expertise has earned the trust of artists, collectors, dealers, galleries, and museums worldwide for four decades.

We aim to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture.

To that end, our Senior Manager - East is responsible for leading and managing all aspects of Crozier’s storage and service operations within the assigned territory. The Senior Manager, as the business owner of the territory, has accountability for driving Financial Results, Business Development, Positive Employee Experience, Customer Satisfaction and Safety within the specific territory. Provides leadership on all aspects of Operational Excellence and partners with other functional teams to coordinate strategic selling and operational efforts for the territory.

KEY RESPONSIBILITIES:

• Oversee financial performance of territory by partnering with the Finance Manager and General Manager to analyze trends, monitor P&L, develop and execute appropriate plans to achieve targets based on current performance and forecast trends.
• Assist in the structuring deals to acquire new business in effort to maintain a high rate of growth, favorable rate of return and economic margin, increasing territory share, and improving profitability by achieving operating leverage.
• Ensure appropriate organizational structure/alignment with North America and Regional model, plan and resources are in place to meet the needs of customers, operational metrics and financial goals, making changes as needed.
• Oversee the Regional Leadership Team ensuring hands-on leadership and decisions made are based on review and analysis of activity to understand resource allocation, business capacity, challenges and risk/opportunities.
• Hold leadership staff accountable for safety & security procedures are followed and continuously improving the quality of service.
• Drive revenue growth for territory through partnership with the Customer Success team- developing, identifying and implementing selling strategies for the territory, including the cultivation of relationships with top customers in territory and account renewals.
• Expedite revenue generation by - sponsoring accounts, removing obstacles,identifying new clients, adjacent market segments, and service offerings with an entrepreneurial mindset.
• Cultivate leadership development with consistent standards, talent assessment, training opportunities, and implementing both new hire training and continuous improvement training as needed.
• Ensures Development Plans are in place, acted upon, regularly reviewed and completed by all exempt employees and high potential hourly employees, and that annual objectives are set and measured for all employees within the territory.
• Partners with HR on development activities to address the key competencies required for success.

REQUIREMENTS:

• 7-10 years’ experience leading/managing in a customer focused service industry.
• Undergraduate degree preferred, but not required.
• Operational knowledge of fine arts logistics industry, including storage and services.
• Prior experience working in a matrix management organization.
• Previous experience in sales, managing client accounts, developing client relationships and maintaining a high degree of client retention.
• Strong P&L experience of similar scope and size.
• Strong business and financial acumen.
• Demonstrated ability to build short and long-term business plans.
• Solid understanding and proven ability of increasing performance through leveraging of labor, driving price and driving growth. Ability to drive top line revenue and bottom line profit. Must have the ability to communicate all products and services to internal and external customers.

Sound like you? Elevate the power of your work. Let’s begin the conversation. APPLY NOW!

About Us

Crozier Fine Arts is the leading global art and artifacts storage and services provider, serving the world’s leading institutions in the care, movement, and long term preservation of art and culture. With over 40 facilities spanning three continents, and with over 600 dedicated employees Crozier’s operational capabilities are unrivaled. Crozier Fine Arts is part of Iron Mountain Inc (NYSE: IRM), the global leader in innovative storage and information management services and trusted by more that 225,000 organizations around the world, including over 90% of the Fortune 1000. #LI-DNI #Crozier