Senior Manager - Freight Services Manager

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

The Services IT team supports the strategy, initiatives, and IT solutions/systems that unlock growth and productivity for aftermarket businesses. The Data Products team currently supports all strategic initiatives that lay the foundation of data that various business teams leverage to drive productivity and efficiency in how we deliver service to our customers. In particular, the CMR (contract margin review) systems create the foundation for how we measure key indicators of contract profitability for a $2B service business. This role will require a leader with experience to manage existing solutions to ensure stability, creativity and problem-solving skills to define the future of our system strategy, and leadership to connect dots across various team and execute a variety of programs.

How will you make a difference?

In this role, you will collaborate with large cross-functional teams to influence both business and IT functions, ensuring alignment with program objectives. You will partner with these teams to develop the strategy and roadmap for the CMR system, while also serving as the business relationship manager for the Freight Services contract performance team, Freight Customer Service, and Freight Pricing team, driving a strategy that meets their operational needs.

You will define and execute IT programs that support strategic goals, managing the day-to-day execution of projects that require both project management and business analyst skills. Responsibilities include tracking requirements, stakeholder expectations, key milestones, testing progress, and overall project health, while providing regular updates to stakeholders.

Additionally, you will oversee ongoing CMR system operations, managing budgets, processes, and resources to ensure service level agreements are met across system availability, performance, incident management, service requests, change management, and minor enhancements. Ensuring operational stability and compliance with policies, including SOX and ISO standards, is also a key part of this role.

What will your typical day look like?

• Perform initial and final financial reviews and ensure operational and project budgets are defined and adhered to.
• Partner and support the operations team responsible for Parts Solution applications to ensure SLA’s are met for system performance, availability, and incidents.
• Manage the staff of employees and contingent workers required to perform and execute the above scope. Monitor and review the work of staff members, including conducting annual performance reviews.
• Define clear goals and objectives for team members, along with coaching and mentoring the team as needed.
• Responsible for creating and owning the services data strategy while establishing and driving a roadmap to execute initiatives.
• Own and support the identification and implementation of various process improvement technologies that can include AI / RPA / EDI / Salesforce Agents and other technologies to drive productivity within the Freight Services Parts Solution space.
• Other duties as assigned

What do we want to know about you?

• You must have:
• Bachelor’s degree from an accredited college or university preferably in computer science or “STEM” majors (Science, Technology, Engineering and Math)
• Minimum 8 years of relevant IT experience
• Minimum 2 years of people leadership experience
• Minimum 5 years proven experience using project management methodologies to deliver business value and drive significant change across an organization
• Minimum 5 years' experience with running IT operations, PMO processes, and driving continuous improvement
• We would love it if you had:
• Strong business analysis, problem solving, and strategy development skills
• Identifies the business and strategic needs, concerns, and desires for the value delivery capabilities of IT products
• Adopts a holistic systems perspective. Empathizes with multiple points of view. Challenges program/product planning assumptions
• Ability to work with cross-functional teams to help build effective strategy and processes
• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking, analytical skills and best practices
• Accountable for policy decisions with incomplete, conflicting information and uncertain long-term dynamics

Physical Demands:

• Employee is regularly required to talk and hear
• Employee may be required to travel to various sites

Work Environment:

• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Employee may occasionally work remotely in a setting of their choice conducive to safety and productivity
• Employee will be required to spend 3 days in the office as part of the hybrid work approach

Relocation Assistance not provided

#LI-TD1

Our job titles may span more than one career level. The salary range for this role is between $102,500.00-$146,000.00. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across , GE Transportation, and Faiveley Transport, the company has grown to become One , with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.Corp.com

Our Commitment to Embrace Diversity:

is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At , we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us

Want to move the world? Want to innovate and bring that innovation to life?

At , we are in the business of realizing potential – that of the transportation industry, and yours!

Drawing on nearly four centuries of collective success across the vibrant portfolios of , GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, is a leader in mining, marine, and industrial solutions.

celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, literally has a world of opportunity for you across our global network.

Our employees are the architects of the future. Where will you be tomorrow?

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