Senior Manager, Merchant Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a dynamic and strategic Senior Manager of Merchant Communications to support communications regarding PayPal’s approach and awareness with the Developer community. In this newly created role, you will drive impact and champion our Developer Communications approach, ensuring developers understand PayPal’s strategic vision for developer-focused initiatives, such as Agentic Commerce.

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

We are seeking a dynamic and strategic Senior Manager of Merchant Communications to support communications regarding PayPal’s approach and awareness with the Developer community. In this newly created role, you will drive impact and champion our Developer Communications approach, ensuring developers understand PayPal’s strategic vision for developer-focused initiatives, such as Agentic Commerce.

This includes crafting narratives that resonate with Developers and result in heightened engagement and visibility with their community. The ideal candidate will possess a unique blend of external communication skills, business acumen, and a deep understanding of and how to translate complex financial and technical concepts into compelling narratives. The desired candidate fosters collaboration in everything they do and serves as a convener of various stakeholders and teams together to achieve a common goal. Previous experience working with the developer community (e.g. understanding how and where to reach developers) is highly desirable.

Job Description Summary

• Communications Business Partner for PayPal’s Merchant team, leading developer-focused business-to-business PR and promoting PayPal’s Agentic Commerce vision with the developer community.

Job Description

As part of the Corporate Affairs organization, PayPal’s Merchant Communications team is responsible for sharing the company’s Merchant story and business performance to key stakeholders — including employees, customers, media, industry influencers, developers and investors. We work cross-functionally with teams such as Employee Communications, Finance, Government Relations, and Legal to build programs that support our mission, communicate our strategy, and strengthen PayPal’s reputation with merchants.

We are seeking a dynamic and strategic Senior Manager of Merchant communications to lead our Developer Communications strategy to increase awareness and sustain relationships with developers on behalf of PayPal. A key strategic priority this role will support will be to pioneer the firm’s Agentic Commerce strategy. In this role, you will collaborate closely with the Merchant and Technology Communications teams to elevate PayPal’s visibility among developers, key partners, merchants and other target audiences that help drive awareness, consideration and business impact through thoughtful storytelling.

This role will report to the Sr. Director, Head of Merchant Communications within the Corporate Affairs team.

Responsibilities:

External Storytelling:

• Lead external communication strategies that showcase the company's developer strategy to media, developers, merchants, industry influencers, and the broader public
• Coordinate thought leadership initiatives to promote PayPal’s developer tools, innovation, and talent by positioning PayPal within key trends tied to Agentic Commerce, industry insights, and market dynamics
• Lead engagement with Developer Relations team to identify key events, speaking opportunities and launches targeting developers.
• Collaborate with subject matter experts to create compelling thought leadership content, including articles, blog posts, and sponsored content
• Cultivate brand advocates within the organization and empower them to share PayPal’s innovation story through various channels
• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels
• Collaborate with the larger team to establish measurement frameworks to evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks
• Monitor and help the team address potential issues that arise

Internal Communications:

• Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's vision and business priorities
• Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow about our developer engagements throughout the organization.

Ideal Qualifications:

• 7+ years of experience in developer/AI, technology, and B2B/merchant communications
• Previous experience engaging with and driving communications to the developer community is preferred
• Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences
• Experience working with executives and in collaborative environments
• Demonstrated history of serving as a convener and bringing together stakeholders across teams to achieve a common goal
• Track record of supporting successful thought leadership and external storytelling campaigns
• Familiarity with current communications trends and a passion for businesses through innovative approaches

Compensation and Benefits:

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $111,500 to $191,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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