Minor Hotels, a global accommodation provider with over 560 properties, is seeking a Senior Night Guest Service Agent for Oaks R Suites Geelong. This full-time night shift role involves overseeing front desk operations, managing check-ins/check-outs, responding to guest inquiries, monitoring security, and handling reservations and payments. The successful candidate will ensure smooth overnight operations and deliver exceptional guest service, providing support to junior team members as needed.

Must Have

• Oversee front desk operations during night shifts, including check-ins and check-outs
• Respond promptly to guest inquiries and resolve issues with professionalism
• Monitor property security and ensure guest safety during overnight hours
• Handle reservations, payments, and administrative tasks accurately
• Provide guidance and support to junior team members when required
• Previous experience in a guest service or front office role, preferably in hospitality
• Strong communication and problem-solving skills
• Ability to work independently and maintain a calm, professional demeanor under pressure
• Flexibility to work overnight shifts consistently

Perks & Benefits

• Learning and development programs to boost your career
• 50% off stays at Minor Hotels in Australasia
• 20% off for friends and family at Minor Hotels in Australasia
• International accommodation discounts across our hotel brands
• Cashback and discounts at 400+ top retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance offers
• Workplace banking benefits
• Parental leave
• Birthday leave
• EAP and tailored wellness support

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full-time night shift position, working Sunday to Thursday from 11:00 PM to 7:00 AM.

As the Senior Night Guest Service Agent, you will be the primary point of contact for guests during overnight hours, ensuring smooth operations and delivering exceptional service throughout the night.

Key Responsibilities

• Oversee front desk operations during night shifts, including check-ins and check-outs.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Monitor property security and ensure guest safety during overnight hours.
• Handle reservations, payments, and administrative tasks accurately.
• Provide guidance and support to junior team members when required.

Qualifications

• Previous experience in a guest service or front office role, preferably in hospitality.
• Strong communication and problem-solving skills.
• Ability to work independently and maintain a calm, professional demeanor under pressure.
• Flexibility to work overnight shifts consistently.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.