Senior Onsite Voice and Video Engineer

This role falls within the EUC Voice and Video team reporting to the EMEA Regional Manager of Infrastructure, Cloud & Engineering, based in London. The role is focused on providing a day-to-day service for AV/VC requirements to staff. Responsibilities will comprise of both BAU & Project work.

• Deliver a professional service to our workforce for AV/VC requirements including potential meet & greet with our stakeholders to ensure the rooms have been setup ready for meetings
• Have exceptional AV engineering skills related to enterprise-scale system design, deployment, and management of standard meeting rooms and large event spaces involving control systems, DSPs, AVoIP, audio over IP, digital signage/IPTV, as well as Cloud based VC solutions
• Comprehensive understanding of Microsoft Teams Meeting Room environment and management tools such as Microsoft Pro Portal, Teams Admin Centre.
• Ability to troubleshoot and mitigate AV related issue ahead of time, particularly for large scale Town Halls and global events.
• Strong technical understanding and AV design and implementation from concept to production environment.
• Understanding of various video and audio standards and their respective application to include acoustic treatment and sound-video processing.

• Maintaining bookings & requests from our stake holders in a timely manner and making sure any escalations are handled accordingly
• Carrying out daily checks / benchmark testing on all aspects of AV spaces, raising faults with 3rd party vendors.
• Service driven, customer focused, enjoys resolving problems and user interaction.
• Liaise with internal (local/global) teams to help support issues and tests which require our attention
• Monitor, report and recommend improvements in the overall AV support service.
• Core understanding of digital signage applications, large video walls, AV rack building, Network topology and service application to include vendors such as Qsys, CISCO, Poly, AppSpace, Shure, Sennheiser, NEC and Audio Dante.
• Comprehensive understanding of O365 platform.
• Exceptionally high standards to ensure system reliability and to communicate to key personnel on a technical level key areas of the business relating to best-in-class AV practices and protocols.

Candidate Profile / Key Skills

• Experience in supporting AV/VC environments- CTS/AVIXA/Qsys/Dante certification preferred
• Knowledge of MS Teams Meeting Rooms and O365 environment
• Vendor management – Riase tickets, manage and set expectations chase SLA’s from vendors like Kinly, NEC, Polycom, Cisco etc
• Strong understanding of IT support processes and escalation procedures.
• Knowledge of administering and maintaining MS teams room conferencing devices, specifically Poly (HP) devices.
• Excellent problem-solving skills and the ability to work under pressure.
• Good communication and collaboration skills.
• Willingness to work flexible hours
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.

Key Behaviours

Direction

• At least 3 years’ experience working in an Audio-Visual support role providing a professional service with focus on supporting a varied client basis
• Strong knowledge and troubleshooting skills across a wide range of corporate technologies
• Professional work ethic, able to take on responsibility and meet targets
• Process and documentation driven
• Customer focused

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.