Senior Product Manager, Session Replay at Amplitude (W12)

Amplitude is a leading digital analytics platform helping over 1,900 customers understand customer journeys and optimize product experiences. The Senior Product Manager for Session Replay will own this critical product, connecting with customers, setting the roadmap for session replay, heatmaps, and zoning. This role acts as a GM, collaborating with marketing and sales to drive awareness and participate in pitches, while also being an internal advocate for the product. The ideal candidate has an opinion on session replay, ideas for applying AI to it, and experience managing products, with a technical understanding of AI architecture.

Must Have

• Own the product
• Connect deeply with customers to understand their needs and discover opportunities
• Set the roadmap across the product (which includes session replay, heatmaps, and zoning)
• Collaborate with marketing to design campaigns that drive awareness and emphasize the uniqueness and right to win of our offering
• Actively participate in sales opportunities to help pitch our solution and design winning pitches
• Be the internal cheerleader for session replay, highlighting updates and team member contributions
• Have an opinion about the session replay category
• Have ideas about how to apply AI to transition from a world where everyone has to watch the replays to get value
• Want the leverage of a larger company but want to move at startup speed
• Experience managing a product
• Technical enough to understand system design, prompt engineering, and architectural tradeoffs in AI

Perks & Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• Mentorship programs
• Management training
• Wellness initiatives
• Charitable giving grant
• Paid volunteer time off

About Amplitude

Amplitude is a leading digital analytics platform. More than 1,900 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey. When teams understand how people are using their product, they can deliver better product experiences. With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. Nothing is more critical to driving revenue growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s 2022 Winter Report. Learn how to optimize your digital products and business at amplitude.com.

About the role

About The Role & Team

Session replay is a critical product at Amplitude, straddling our company’s three pillars

• Analytics – providing our customers with tools to understand their customers.
• Platform – taking advantage of our deep install base of digital analytics to sell other products
• AI – leveraging AI to transition from providing “just software” to providing insights and action suggests on demand

Our customers have adopted session replay faster than any other new product launched at Amplitude. And now we’re hiring a leader to capitalize and sustain this growth.

As the Senior Product Manager for Session replay, you will:

• Own the product
• Connect deeply with customers to understand their needs and discover opportunities
• Set the roadmap across the product (which includes session replay, heatmaps, and zoning)
• Act as a GM
• Collaborate with marketing to design campaigns that drive awareness and emphasize the uniqueness and right to win of our offering
• Actively participate in sales opportunities to help pitch our solution and design winning pitches
• Be the internal cheerleader for session replay, highlighting updates and team member contributions

Signs this is a good fit for you:

• You have an opinion about the session replay category, potentially formed as a user of products in the space
• You have ideas about how to apply AI to transition from a world where everyone has to watch the replays to get value
• You want the leverage of a larger company ($300M+ ARR, 200+ sales team, etc) but want to move at startup speed
• You have experience managing a product before (though doesn’t have to be within this space)
• You’re technical enough to understand system design, prompt engineering, and architectural tradeoffs in AI — you don’t need to write code, but you can earn the respect of engineers by being in the details

Signs this is not a good fit for you:

• Your favorite part of product management is process/project management
• You take multiple days to respond to Slack messages
• You want to let sales and marketing do their thing and just create a good product without having to think about marketing it or selling it

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Technology

Our product sits on top of many modern technologies, including Real-Time Stream processing, Kafka, Redis/Elasticache, Amazon S3, DynamoDB, Kubernetes, Terraform. You will share your ideas with a group of similarly innovative and curious engineers.