Senior Program Manager - Product GTM Operations
Job Summary
Job Description
Bazaarvoice is seeking a Senior Program Manager for Product Go-to-Market (GTM) Operations to lead programs that accelerate the launch of new products and features. Situated within the Product Strategy and Operations organization, this role involves cross-functional collaboration with Product Management, Engineering, Product Marketing, and Client Success teams. The primary goal is to create programs and processes that enhance new value delivery, improve efficiency, and reduce time-to-market for clients and the organization. Key responsibilities include managing day-to-day cross-functional programs, guiding new offerings through the offer process, tracking quarterly GTM launch cycles, and evaluating activities to identify opportunities for growth and efficiency.
Must have:
- 3-5 years experience in Product, Product Marketing, or GTM program management
- Knowledgeable in product lifecycle and Go-to-Market strategies
- Proven experience delivering high-value programs
- Ability to communicate and drive results across stakeholders
- Excellent process development and iteration skills
- Detail-oriented with ability to understand impact of decisions
- Open-minded with ability to pivot
Good to have:
- Program Management certification
- Experience coordinating new SKU development
- Experience with Pendo
- Experience with Fullstory
- Experience with data analysis
Perks:
- Annual bonus
- Great benefits
4 skills required
Job Details
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a Senior Program Manager for Product GTM Operations you will be responsible for the programs that accelerate bringing new products and functionality to market. Situated within our Product Strategy and Ops organization, you will work cross functionally with the teams responsible for delivering new product value including Product Management, Engineering, Product Marketing, Client Success and more; all with the goal of creating the programs and processes that drive new value, efficiency and faster time to market for clients and our organization.
What You'll Do:
- Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle
- Partner with Product Marketing and Product Managers to guide new SKUs and offers through the offer process
- Track and present on the quarterly GTM launch cycle including progress, blockers and successes
- Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency and growth
- Serve as the SME on core program technology (Pendo, Fullstory etc) to help our Product and GTM teams drive new value
- Maintain high quality templates, best practices and documentation for our product lifecycle and GTM approach
- Spearhead strategic GTM initiatives owned by the Product organization
What You'll Bring
- 3-5 years experience with Product, Product Marketing and/or GTM program management
- Knowledgeable in product lifecycle and Go-to-Market strategies
- Proven experience delivering high value programs that solve real business issues and drive growth
- Ability to communicate, build trust and drive results across a wide range of technical and non-technical stakeholders
- An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors
- Excellent process development and iteration skills
- An ability to determine and drive towards outcomes, not just deliverables
- Detail oriented with the ability to understand short and long term impact of decisions
- Open minded with the ability to pivot as necessary to ensure the best outcomes
Nice to Have:
- Program Management certification
- Experience with coordinating new SKU development
- Experience with Pendo
- Experience with Fullstory
- Experience with data analysis
$90,000 - $115,000 a year
Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
#LI-Hybrid
#LI-JM1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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