Senior Software Engineer I

The Senior Software Engineer I at American Express will be a key part of the GRCT organization, focusing on crafting scalable and efficient solutions for Compliance & Risk domains using the ServiceNow platform and other cutting-edge technologies. This role involves the full development lifecycle, from design and implementation to testing and documentation. The engineer will also be responsible for coaching team members, contributing to architectural direction, and actively participating in agile scrum ceremonies.

Must Have

• Craft scalable and efficient solutions across Compliance & Risk domains.
• Hands-on configuration in the ServiceNow platform.
• Develop and deploy project tasks, including design documentation.
• Provide estimates for design, build, test, and implementation.
• Conduct regular implementation and code reviews.
• Assist with program specification/implementation documentation updates.
• Prepare configurations for production with agile teams.
• Involve in unit, integration, and user acceptance testing.
• Identify gaps and propose changes to implementation specifications.
• Coach and mentor a team of engineers.
• Provide recommendations to product owners for clean design.
• Contribute to technology roadmap and architectural direction.
• Participate in scrum ceremonies and utilize agile principles and tools like Rally.
• 5+ years hands-on experience in ServiceNow, including IRM solutions/components.
• Experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations, and CMDB.
• Proficiency in JavaScript, API (Restful), XML, Java, Jelly scripting, and Angular JS.
• Excellent verbal and written communication skills.
• Understanding of GRC/IRM industry trends.
• Overall 8+ years of software development experience.
• BS or MS Degree in Computer Science, Computer Engineering, or related technology fields.

Good to Have

• Working knowledge of GCP.
• Prior technology experience in systems analysis/programming.
• Experience writing JS utilities.
• ServiceNow Certified System Administrator credentials.
• Conceptual architecture knowledge.
• 5+ years Agile experience and hands-on Scaled Agile Framework experience.
• Knowledge of Machine Learning or Generative AI.

Perks & Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• Generous paid parental leave policies
• Free access to global on-site wellness centers staffed with nurses and doctors
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Join Team Amex and let’s lead the way together!

The position of ServiceNow IRM Senior Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.

The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.

They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:

• Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
• Develops technology/implementation design documentation.
• Provides estimates for design, build, test, and implementation tasks.
• Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.
• Assists with updates to program specification/implementation documentation.
• Works with agile champions and release train engineers to prepare configurations for production.
• Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
• Identifies gaps, provides feedback, and proposes changes to implementation specifications.
• Coaches and mentors the team of engineers.
• Provides inputs to product owners with recommendations to drive towards clean design and shared success.
• Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
• Participate in a scrum ceremony and use agile principles and tools including Rally.

Minimum Qualifications:

• 5+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
• Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
• An understanding of GRC/IRM industry trends
• Overall 8+ years of software development experience.
• BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas

Preferred Qualifications:

• Working knowledge of GCP
• Typically has prior technology experience of systems analysis/programming.
• Experience writing/initiating JS utilities
• Hold ServiceNow Certified System Administrator credentials
• Conceptual architecture knowledge.
• 5+ years Agile experience as well as hands on Scaled Agile Framework experience
• Machine Learning or Generative AI knowledge is a plus, not mandatory

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.