Senior Staff Engineer, Automotive Customer Quality - Cambridge, UK
Job Description
- Understanding of PPAP, APQP, IATF 16949, and AEC standards.
- Experience in auditing.
- Knowledge of quality tools and reliability.
- Knowledge of CMOS Manufacturing and IC assembly methods.
- Familiarity with Digital & Mixed signal test systems.
- Strong interpersonal communication skills.
- Self-starter with confidence and flexibility.
- Provide world-class quality support to European Automotive customers.
- Address quality issues and manage customer returns for Qualcomm products.
- Support customer APQP and new product introduction with internal teams.
- Build strong customer relationships and advocate for customer needs.
- Drive worldwide Automotive quality strategy implementation.
- Survey customers for quality KPIs and provide intelligence.
- Bachelor's or master's degree in physics, electronics, or related field.
- Minimum 8 years in Automotive industry, ideally customer facing.
- Understanding of wafer fabrication, assembly, and testing.
- Hands-on experience with diagnostic equipment (oscilloscope, curve trace, CSA).
- Understanding of Electrically induced Physical Damage (EIPD).
- Proficiency in 8D Methodology for problem solving.
- Ability to analyze complex data and communicate effectively.
- Qualcomm offers a world-class health benefit option providing world-class coverage to employees and their eligible dependents.
- Our programs are designed to help employees build and prepare for a financially secure future.
- Our self and family resources help you build emotional/mental strength and resilience, as well as define your purpose — in life and at work.
- Qualcomm’s wellbeing programs and resources offer support to help employees Live+Well and Work+Well, so they can unlock their full potential at home, at work, and everywhere between.
Job Posting Date
2025-10-10
Company:
Qualcomm Technologies International Ltd
Job Area:
Engineering Group, Engineering Group > Quality Assurance Engineering
General Summary:
PLEASE NOTE THIS ROLE WILL REQUIRE 5 DAYS PER WEEK ONSITE IN OUR CAMBRIDGE OFFICE
About Us
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Quality Engineer, you will plan, implement, and manage compliance of design, development/manufacturing, production processes, and/or quality requirements with safety, quality, and regulatory standards for worldwide distribution. Qualcomm Engineers collaborate with cross-functional teams to meet and exceed customer expectations.
About the Role
- This is a technical customer facing role within the Quality Organization supporting Automotive customers based in Europe to provide leading edge automotive applications using the latest Qualcomm Snapdragon, Modem and 5G technology.
- Focus on in-region Automotive customers for Qualcomm products from customer development, mass production to field returns.
- Provide world class quality support to address quality issues and customer returns.
- Work with Automotive customers and Qualcomm internal teams to support customer APQP, required to bring up new products (Including documentation, risk assessment etc.).
- Work closely with Customer Engineering / Applications teams to enable customer new product introduction and feedback issues to Qualcomm quality organization.
- Build strong relationships with customers. Be prepared to advocate for Customers to Qualcomm internal teams and likewise protect Qualcomm interests when facing customers.
- Cooperate with global teams to drive worldwide Auto quality strategy implementation.
- Work closely with regional teams to drive approval and adoption of Qualcomm PCNs.
- Survey key customers frequently for quality KPIs including business reviews.
- Feed customer intelligence to Qualcomm i.e. regional requirements, risks and opportunities.
- Support offshore facilities of worldwide customers
- Support continuous improvement of Qualcomm Automotive Quality systems and processes
What are we looking for
- A bachelor's or master's degree in physics, electronics, or a related discipline is required
- Minimum 8 years of experience in the Automotive industry ideally in a customer facing role
- Understanding of including wafer fabrication, assembly, and testing
- Hands on experience of using diagnostic equipment such as oscilloscope, curve trace, CSA
- Understanding of Electrically induced Physical Damage (EIPD)
- Experienced in driving problem solving teams using 8D Methodology and related tools
- Able to analyse complex data from multiple sources to identify critical trends, make informed decisions and address highly complex issues.
- Able to summarize and communicate complex information in an accurate and timely manner. Adapts communication style to audiences and makes persuasive recommendations.
Desirable technical experience:
- Understanding of PPAP / APQP / IATF 16949 / AEC standards
- Experience in auditing and being audited
- Knowledge and experience of quality tools and reliability
- Knowledge of CMOS Manufacturing, construction, and deconstruction
- Knowledge of IC assembly methods / processes
- Familiarity with Digital & Mixed signal test systems and method.
- Strong interpersonal communication skill with customer and internal team, must be persistent and determined, can manage difficult conversations
- Confident and flexible Self-starter– desire to do what is needed to address a customer issue
- Proficiency in verbal and written English.
- Available for frequent domestic and oversea travel.
Minimum Qualifications:
- Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 6+ years of Quality Engineering or related work experience.
OR
Master's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 5+ years of Quality Engineering or related work experience.
OR
PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 4+ years of Quality Engineering or related work experience.
*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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