As a Senior Technical Manager at Axon, you will lead high-visibility projects, directly contributing to the development and implementation of impactful solutions. You will tackle complex challenges using advanced technologies, including cloud and on-premise platforms and critical systems. This role involves collaborating with professional services, sales, engineering, product, and customer service teams to deliver life-saving solutions and build public trust. You will manage all aspects of complex enterprise product deployments, overseeing project milestones, resource planning, scope, schedule, and risk management. You will also manage third-party integrator and client relationships, ensure stakeholder alignment, and drive process improvements to enhance deployment speed, quality, and customer satisfaction.

Must Have

• Manage all aspects of complex enterprise product deployments.
• Oversee project milestones, resource planning, scope, schedule, and risk management.
• Manage cross-functional stakeholders to ensure alignment, transparency, and deadlines.
• Ensure project milestones and deadlines are met for revenue recognition.
• Support pre-sales scope definition and post-sales implementation transfer.
• Work with urgency, precision, and attention to detail, maintaining constant communication.
• Maintain client trust, especially in high-pressure situations.
• Stay organized and focused on removing obstacles through creativity and adaptation.
• Manage relationships with third-party integrators and clients throughout the contract.
• Collaborate closely with account technical leads, professional services, product managers, and engineers.
• Liaise between clients and internal teams for change requests, solution feasibility, and roadmap alignment.
• Identify process inefficiencies and propose improvements to increase deployment speed, quality, and customer satisfaction.
• Contribute to internal standard operating procedures, implementation guides, and best practices.
• Proficiency in French and English.
• French citizenship required for sensitive governmental data, willing to undergo security screening.
• 5+ years of experience in leading and implementing highly complex programs with proven success in technical program management.
• Proven experience managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs.
• In-depth expertise in delivering complex projects involving cross-functional teams (sales, engineering, product).
• Proficiency in program/project management tools and methodologies (tracking, reporting, achieving objectives).
• Project management certification (PMP, PRINCE2, SCRUM) or equivalent training.
• Experience in requirements gathering, workflow optimization, and facilitating change management within teams.
• Advanced communication and presentation skills, with the ability to synthesize technical concepts for diverse audiences.
• Ability to guide client and internal teams through ambiguity, foster alignment, and achieve common goals.

Good to Have

• Knowledge of software configurations and coding experience (especially JSON) appreciated.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Paris, France

Travel: up to 25-35% in France (and other European countries if necessary)

Reporting to: Director, Professional Services, EMEA

Your Impact

As a Senior Technical Manager, you will lead high-visibility projects and contribute directly to the development and implementation of solutions that truly make a difference. In this role, you will tackle complex challenges by working with some of the most advanced technologies in the industry, including cloud and on-premise platforms, as well as critical systems. You will have the opportunity to collaborate with brilliant minds from professional services, sales, engineering, product, and customer service teams to deliver life-saving solutions and strengthen public trust.

At Axon, we are driven by a strong mission: to protect life, capture truth, and accelerate justice. We are growing rapidly, and this is your opportunity to make a lasting impact in a company where innovation meets purpose.

What You Will Do

Program and Project Management

• Manage all aspects of complex enterprise product deployments.
• Oversee key project milestones, resource planning, scope, schedule, and risk management.
• Manage cross-functional stakeholders to ensure alignment, transparency, and adherence to deadlines.
• Ensure project milestones and deadlines are met and associated documentation facilitates client acceptance for revenue recognition purposes.
• Support pre-sales scope definition and post-sales implementation transfer.
• Work with a sense of urgency, precision, and attention to detail, while maintaining constant communication with all teams involved in each project.
• Maintain client trust, especially in high-pressure situations.
• Stay organized and focused on removing obstacles through creativity and adaptation to rapidly evolving circumstances.

Partner Management

• Manage relationships with third-party integrators and clients for the duration of the contract.

Stakeholder Collaboration

• Work closely with the Account Technical Manager, Professional Services, Product Managers, and Engineers to align program execution with business objectives.
• Liaise between clients and internal teams to manage change requests, solution feasibility, and roadmap alignment.

Process Improvement

• Identify process inefficiencies and propose improvements to increase deployment speed, quality, and customer satisfaction.
• Contribute to internal standard operating procedures, implementation guides, and best practices.

What You Bring

• Proficiency in French and English.
• French citizenship is required to work with sensitive government data, and you must be willing to undergo a security screening.
• More than 5 years of experience in leading and implementing highly complex programs, with proven success in technical program management.
• Proven experience in managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs.
• In-depth expertise in delivering complex projects involving cross-functional teams, particularly in sales, engineering, and product.
• Proficiency in program/project management tools and methodologies for tracking, reporting, and achieving objectives.
• Project management certification or equivalent training, e.g., PMP, PRINCE2, SCRUM.
• Experience in requirements gathering, workflow optimization, and facilitating change management within teams.
• Knowledge of software configurations and coding experience (especially JSON) appreciated.
• Advanced communication and presentation skills, with the ability to synthesize technical concepts for diverse audiences.
• Ability to guide client and internal teams through ambiguity, foster alignment, and achieve common goals.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.