Senior Technical Product Manager

As a Senior Technical Product Manager at Scout Motors, you will lead the execution of the in-house digital ecosystem for Repair and Service. This involves defining strategy, solving operational challenges related to service documentation, and driving the development roadmap for integrated service content and repair management systems. You will collaborate with engineering and Aftersales business teams, manage stakeholder relationships, and ensure the successful rollout and adoption of service content platforms, leveraging technical expertise to deliver scalable and efficient solutions.

Must Have

• Lead the execution of Scout’s in-house digital ecosystem for Repair and Service.
• Define and lead product vision, strategy, and roadmap for Service Information platform.
• Solve operational challenges related to service documentation, technician guidance, and content delivery.
• Drive the development roadmap for Scout’s integrated service content and repair management systems.
• Oversee modernization of legacy data formats (e.g., XML).
• Collaborate with engineering and content teams to build intuitive interfaces.
• Ensure product requirements are clearly captured and translated into effective technology solutions.
• Serve as a trusted advisor to internal and external partners.
• Coordinate with Volkswagen Group for alignment on service standards.
• Lead the rollout of service content platforms across Scout workshops and internal teams.
• Support development of workshop media tools for creating and displaying key service documentation types.
• Collaborate closely with software engineering to ensure scalable, efficient, and secure solutions.
• Leverage expertise in system architecture, APIs, and data integration.
• Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.

Good to Have

• Automotive service operations experience is strongly preferred.
• MBA or advanced technical degree preferred.

Perks & Benefits

• Chance to build products and a company from the ground up.
• Competitive compensation and benefits.
• Medical, dental, vision and income protection plans.
• 401(k) program with an employer match and immediate vesting.
• 20 days planned PTO, as accrued.
• 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Overview:

Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Senior Technical Product Manager, you will lead the execution of Scout’s in-house digital ecosystem for Repair and Service, enabling seamless creation, management, and delivery of workshop content such as repair procedures and technical documentation, along with service-related tools and interfaces. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve repair accuracy, technician efficiency, and service throughput.

What You’ll Do

Define and Lead Strategy

• Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform, ensuring alignment with business goals and stakeholder needs across Aftersales Business, Vehicle Engineering, and Volkswagen Group partners.

Service-Centric Problem Solving

• Solve operational challenges related to service documentation, technician guidance, and content delivery by enhancing workflows for repair code creation, workshop media generation, and service information access.

Lead Product Development

• Drive the development roadmap for Scout’s integrated service content and repair management systems, ensuring they support scalable creation, editing, and delivery of workshop materials.
• Oversee modernization of legacy data formats (e.g., XML), enabling transformation into newer, more flexible structures while maintaining compatibility for external system integration and data exchange.
• Collaborate with engineering and content teams to build intuitive interfaces for workshop users and backend tools for content authors, ensuring seamless integration with internal and external platforms.
• Ensure product requirements are clearly captured and translated into effective technology solutions, including backend integration with Volkswagen Group systems.

Stakeholder Relationships

• Serve as a trusted advisor to internal and external partners, translating requirements into scalable product features that improve technician experience and service efficiency.
• Coordinate with Volkswagen Group for alignment on service standards, content formats, and tool compatibility across a complex system landscape.

Operationalize Products

• Lead the rollout of service content platforms across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring.
• Support development of workshop media tools for creating and displaying key service documentation types, including:
• Service Procedures
• Articles, Technical Bulletins Recalls and Campaigns
• Maintenance and Labor Standards
• Tooling, Wiring, and Equipment Information
• Consumer-Facing Manuals and Guides

Drive Technical Excellence

• Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across content creation workflows and service interfaces.

Measure Success

• Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.
• Use data and user feedback to drive product improvements that enhance service operations and workshop outcomes.

Location & Travel Expectations:

• This role may be based out of the Scout Motors location in Fremont, California, Charlotte, North Carolina or Remote.
• The responsibilities of this role may require 4-5 days per week attendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Experience

• 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
• Proven success in building and launching service-related digital solutions.
• Automotive service operations experience is strongly preferred.
• Experience working within complex system landscapes.

Technical Expertise

• Strong understanding of system architecture, APIs, different data formats, and cloud technologies.
• Experience with service content platforms, workshop systems, or vehicle communication tools.

Skills

• Proficiency with Agile tools (Jira/Confluence), Product kick-off, PRD authoring, and discovery practices.
• Ability to create detailed technical requirements for software engineering partners.
• Highly analytical mindset with strong problem-solving capabilities.
• Excellent communication and stakeholder management; able to align engineering, operations, business, and field teams.
• Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.

Education

• Bachelor’s degree in Computer Science, Engineering, or related field.
• MBA or advanced technical degree preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
• Medical, dental, vision and income protection plans
• 401(k) program with:
• An employer match and immediate vesting
• Generous Paid Time Off including:
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = $154,000 - $187,000

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

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