Analyst Product-3 (Admin Services)

This role is part of Tide's Admin Services division, aiming to simplify financial administrative tasks for small and medium businesses. As a Product Analyst, you will drive data-informed decisions, guiding product strategy and ensuring offerings align with member needs. Responsibilities include product discovery, experimentation, performance review, user research, KPI translation, and establishing engagement-to-LTV correlations. You will also contribute to a world-class self-serve analytics platform.

Must Have

• Conduct hypothesis-driven deep dives into existing product usage data.
• Lead product experimentation efforts, designing and analysing tests.
• Collaborate with product teams to establish and measure KPIs.
• Perform data deep dives to uncover opportunities for enhancing user experiences.
• Work with product managers to translate revenue goals into business KPIs.
• Establish and quantify the indirect impact of engagement-driven products on member longevity (LTV).
• Leverage deep insights into user behaviour to design experiments that drive product adoption.
• Partner with data, engineering, and data science teams to deliver a world-class self-serve analytics platform.
• Excellent communication and stakeholder management skills.
• Natural storyteller with refined presentation skills.
• Value project management and have good people skills.
• Understand that user experience is a key product component.
• Action-oriented and excel at delivering results in a fast-paced, often ambiguous environment.
• Self-starter, capable of operating independently with minimal supervision.
• Possess excellent SQL skills and are comfortable working with complex datasets.
• Professional experience using Snowflake or dbt (Data Build Tool) for data analysis and transformation.
• Proficient in generating business-ready insights using a visualization tool like Looker or Tableau.

Good to Have

• 4+ years of experience in Product Analytics, preferably in fintech / accounting & tax / financial services / or some other related field in technology-driven & scale-up environments.

Perks & Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

About the team

This role will be part of our Admin Services division which is on a mission to end the fear and effort of financial administrative tasks for small & medium businesses (mSME). Instead of having to take time to figure out the complicated intricacies of things like invoicing, payroll, bookkeeping, accounting and taxes, we automate and simplify these tasks so that mSMEs can focus on what really matters for their businesses (e.g. finding customers, delivering great products & services). This area is at an exciting point in our journey as we have products in the market, and we are significantly increasing our reach and impact via investments in product development, product-led growth and internationalisation. Of course, all of these efforts need to be driven by solid data and analytics.

About the role

As our Product Analyst, you will be at the heart of driving data-informed decisions across Tide’s suite of products. Your expertise will guide product strategy, ensuring that our offerings are not only effective but also aligned with our members' needs. This role demands a blend of technical proficiency and business acumen, as you'll be responsible for everything from business use case development to revamping go-to-market strategies and performing comprehensive pre- and post-launch analysis.

This role suits a highly independent individual with a proven track record of proactively working within the product community. You’re not just an expert in digital products; you’re a passionate advocate for data-driven decision-making and an innovative thinker who can transform insights into impactful product features. You’ll be an integral part of the product squad.

• Product Discovery: Conduct hypothesis-driven deep dives into existing product usage data to identify user pain points, quantify the size of the problem, and propose actionable solutions.
• Solution Confidence: Lead product experimentation efforts, designing and analysing tests to build confidence in the features we plan to invest in. You’ll be the go-to expert for product experiments, ensuring they provide meaningful data to guide decision-making.
• Product and Feature Performance Review: Collaborate with product teams to establish and measure KPIs that reflect the impact of new features. Your analyses will ensure that product developments solve real user problems and drive increased adoption.
• User Research: Perform data deep dives to uncover opportunities for enhancing user experiences. You’ll guide teams to focus on high-impact user problems that align with our commercial goals.
• Goals to KPI Translations: Work with product managers to translate revenue goals into business KPIs, identifying the impact hypotheses that will drive product success. You’ll also collaborate with analytics engineers to enable seamless KPI reporting through intuitive dashboards.
• Engagement to LTV Correlations: Establish and quantify the indirect impact of engagement-driven products on member longevity (LTV). Use statistical methods to validate these correlations and prioritise investments in features that enhance engagement and extend member lifecycles.
• Experimentation & Product Growth: Leverage deep insights into user behaviour to design experiments that drive product adoption. Your analyses will be critical in interpreting results and guiding future product development.
• Self-Serve Product Analytics: Partner with data, engineering, and data science teams to deliver a world-class self-serve analytics platform. You’ll ensure that our experimentation stack, including tools like LaunchDarkly, Segment, and Heap, is optimised for business and product teams to use effectively.

What we are looking for

The ideal candidate will have:

• Excellent communication and stakeholder management skills.
• Have 4+ years of experience in Product Analytics, preferably in fintech / accounting & tax / financial services / or some other related field in technology-driven & scale-up environments (preferred, not mandatory)
• Are a natural storyteller with refined presentation skills and the ability to convey complex data insights clearly.
• Value project management and have good people skills.
• Understand that user experience is a key product component and strive to enhance it continuously.
• Are both humble and confident—open to learning and improving, while also ready to showcase your skills and challenge the status quo.
• Are action-oriented and excel at delivering results in a fast-paced, often ambiguous environment.
• Are a self-starter, capable of operating independently with minimal supervision.
• Possess excellent SQL skills and are comfortable working with complex datasets.

Our Tech Stack (Only for technology roles)

• SQL
• Looker

WHAT YOU’LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel._
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process._

_You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice

_._

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