Senior Delivery Partnership Manager

As Senior Delivery Partnership Manager, you will drive the strategic growth and operational excellence of McDelivery for McDonald's UK&I. This role involves owning and elevating relationships with key third-party operators (Uber Eats, Just Eat, Deliveroo), driving performance, shaping joint strategy, and ensuring seamless execution. You will lead strategic partnerships, co-develop Joint Business Plans, champion delivery excellence, drive commercial outcomes, and manage a direct report, all while representing McDonald’s externally.

Must Have

• Lead strategic partnerships with Uber Eats, Just Eat and Deliveroo
• Co-develop and execute annual Joint Business Plans
• Champion delivery excellence by collaborating with Tech, Ops and Marketing
• Drive commercial outcomes by influencing partner investment
• Manage and mentor a direct report
• Monitor and challenge performance against SLAs
• Represent McDonald’s externally, presenting insights and recommendations
• Proven leadership experience in managing complex, high value partnerships
• Strong commercial acumen
• Deep understanding of McDonald’s operations or similar franchised business models
• Strong vendor/supplier management experience
• Exceptional relationship building and influencing skills
• Analytical mindset
• Confident communicator

Perks & Benefits

• Hybrid Working (3 days in office, 2 days remotely)
• Opportunity to shape one of McDonald's most dynamic growth channels
• Positive, energising, exceptional working environment
• Commitment to creating an inclusive culture
• Diversity and representation within communities
• Helping to develop skills and drive aspirations

Company Description

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely

Job Description

With McDelivery now representing a significant total of UK&I sales, we’re continuing our journey of strategic growth and operational excellence. As Senior Delivery Partnership Manager, you’ll play a pivotal role in driving this evolution – owning and elevating our relationships with key third-party operators (3POs): Uber Eats, Just Eat, and Deliveroo.

Reporting to the Delivery Director, you’ll act as senior point of contact for our delivery partners, driving performance, shaping joint strategy and ensuring seamless execution across the UK and Ireland. This is a high impact role, high visibility role with influence across the UK&I business and the opportunity to shape one of McDonalds most dynamic growth channels.

What You’ll Be Doing:

• Lead strategic partnerships with Uber Eats, Just Eat and Deliveroo – aligning on shared goals and holding partners accountable for performance, service and brand standards
• Co-developing and executing annual Joint Business Plans with each delivery partner.
• Championing delivery excellence by collaborating with Tech, Ops and Marketing to launch new features, expand coverage and enhance the customer and courier experience
• Drive commercial outcomes by influencing partner investment in marketing, extended hours and service enhancements
• Managing and mentor a direct report, fostering growth and capability.
• Monitoring and challenging performance against SLAs to ensure gold-standard delivery.
• Representing McDonald’s externally, presenting insights and recommendations to senior stakeholders and global teams

Qualifications

What You’ll Need:

• Proven leadership experience in managing complex, high value partnerships – ideally within QSR, retail or tech enabled delivery
• Strong commercial acumen with a track record of driving strategic outcomes through partner collaboration
• Deep understanding of McDonald’s operations or similar franchised business models
• Strong vendor/supplier management experience, preferably with third party operators (3POs) or within the quick service restaurant (QSR) sector.
• Exceptional relationship building and influencing skills with the gravitas to engage senior stakeholders internally and externally
• Analytical mindset with the ability to interpret data, challenge performance and make sound decisions
• Confident communicator, comfortable presenting to executive audiences and representing the brand

Additional Information

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

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