Senior UX Researcher (Quantitative & Evaluative Focus)

This role leads evaluative and measurement-focused UX research in mission-critical environments. Responsibilities include designing and executing studies to demonstrate research impact on product, design, and business outcomes, and shaping strategy with behavioral insights. The Senior UX Researcher will establish UX metrics, lead quantitative and qualitative research, synthesize data, and translate findings into strategic recommendations. Collaboration with Product, Design, Engineering, and Data Science teams is key, alongside mentoring and effective communication to drive user-centered results.

Must Have

• Establish UX Metrics Practice
• Lead quantitative research studies
• Lead qualitative research (interviews, contextual inquiries, usability)
• Synthesize quantitative and qualitative data
• Translate research findings into strategic recommendations
• Collaborate with Product, Design, Engineering, Data Science
• Mentor UX research team members
• Deliver compelling presentations and reports
• 6+ years hands-on research in large organizations
• 2+ years managing junior/mid-level researchers
• Master's in HCI, Psychology, Sociology, Statistics, or related
• Expert in scaling company-wide metrics practice
• Proven expertise in tracking UX Research business impact
• Expert in behavioral and attitudinal data insights
• Proficient in experimental design, survey, statistical analysis
• Expert with Pendo and Qualtrics tools
• Proven experience conducting in-person research
• Portfolio showing diverse data integration
• Strategic thinker and self-starter
• Experience with iterative, rapid-cycle research
• Develop research roadmap aligned with MSI’s vision
• Exceptional communication skills
• Flexible to work in USA Central Time (CT)
• Willingness to travel internationally
• Legal authorization to work in the U.S. indefinitely

Good to Have

• Advanced degree (Ph.D.) in HCI, Psychology, Sociology, Statistics, or related field
• Experience working in a fast-paced, agile environment
• Experience mentoring or managing other researchers
• Experience with data manipulation (SQL, Python) or statistical software (R, SPSS)

Perks & Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioral insights inform strategy.

What You’ll Do

• Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
• Lead Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
• Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
• Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
• Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
• Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
• Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
• Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.

What We’re Looking For

• Experience: 6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers.
• Education: Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
• Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
• Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
• Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design, survey methodology, and advanced statistical analysis. Expert with tools like Pendo and Qualtrics . Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
• In-Person Research Expertise: Proven experience planning, recruiting for, and conducting a range of in-person research, including ethnographic-style fieldwork, contextual inquiries in users' natural environments, and on-site usability testing.
• Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.
• Strategic Thinker & Self Starter: You don't just answer the questions you're given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision
• Iterative Approach: Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process, informing design and engineering decisions.
• Strategic Road mapping: Leverage an understanding of MSI’s strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
• Exceptional Communicator: You are a gifted storyteller who can distill complex information into clear, concise, and persuasive narratives for any audience.
• Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK, US, and Poland offices several times per year.

Bonus Points

• Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
• Experience working in a fast-paced, agile environment.
• Experience mentoring or managing other researchers.