The Service Delivery Manager at HP is the primary point of contact for clients, managing their Managed Print Services (MPS).  Responsibilities include overseeing daily operations, ensuring service level agreements are met, proactively managing escalations, and conducting account reviews.  The role requires coordinating internal and external resources, supporting total customer experience management, managing change orders, providing consulting on new products and services, and managing account profitability. Strong Polish and English language skills are essential, along with experience in service delivery, customer handling, and leadership.  Project management experience and familiarity with ITIL processes are beneficial.

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

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<div data-automation-id="jobPostingDescription" class="css-1ul5adm">Service Delivery Manager with Polish and EnglishDescription -<div><div>At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.What a Service Delivery Manager does at HP:<ul><li>Is the single point of contact for the customer managing change requests and customer queries</li><li>Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer</li><li>Proactive elevation and escalation management</li><li>Prepares, leads and manages operational account reviews</li><li>Coordinates all relevant resources (internal/external partners)</li><li>Supports Total Customer Experience management and achieves customer satisfaction targets</li><li>Manages Change Orders and provides consulting to customer on new products and services</li><li>Manages forecasting and P&amp;L on an account basis and maintains profitability</li><li>Tracks and captures data/metrics</li></ul>Individuals who do well in this role at HP, usually possess:<ul><li>University or College degree</li><li>+ 4 years of service delivery experience, ideally Outsourcing or Project Management or Consulting</li><li>Strong&nbsp;Polish language skills (spoken and written)</li><li>Strong&nbsp;English language skills (spoken and written)</li><li>Experience with Service Delivery Management and general customer handling</li><li>Leadership experience</li><li>Client facing experience (face-to-face or remote)</li><li>Project management or project coordination experience</li></ul>Personal skills and qualities that will help you out:<ul><li>Strong collaboration, influence and negotiation skills in cross-functional teams</li><li>Ability to manage conflict and complex situations</li><li>Ability to apply business acumen and results driven attitude</li><li>Comfortable to work in a remote, virtual environment</li><li>Process and Methodology focused</li></ul>Technical skills:<ul><li>MS Office applications and min. basic level of Excel</li><li>Project Management Methodologies - would be an advantage</li></ul><ul><li>ITIL foundation, processes &amp; tools knowledge – would be an advantage</li><li>MS process and technology knowledge and background&nbsp;- would be an advantage</li></ul>We love our work environment and career growth journey. We think you will too:<ul><li>Inspirational and collaborative team that supports your growth</li><li>Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA &amp; Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)</li><li>The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact</li></ul>What do we offer:<ul><li>Additional medical insurance</li><li>Life insurance</li><li>Additional days paid leave</li><li>Food vouchers</li><li>Wellness program (incl. Multisport cards)</li><li>Work-life balance support including work from home opportunities</li></ul></div></div>This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -Equal Opportunity Employer (EEO) -&nbsp;HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s&nbsp;<a rel="noopener noreferrer" target="_blank" href="https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225">EEO Policy</a>&nbsp;or your EEO rights as an applicant under the law, please click here:&nbsp;<a rel="noopener noreferrer" target="_blank" href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf">Equal Employment Opportunity is the Law</a>&nbsp;<a rel="noopener noreferrer" target="_blank" href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">Equal Employment Opportunity is the Law – Supplement</a></div>