Service Delivery Ops Specialist

Skill required: Digital Inside Sales - Inside Sales
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for? • Customer Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts. • Onboarding and Training: Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products. • Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn. • Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. • Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. • Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. • Proactively grow the breadth and depth of strategic relationships within assigned customers. • Help customers calculate and monetize business value by driving quarterly reporting with customers; measur • Bachelor’s Degree • Four (4) plus years of customer success, account management, or sales experience in SaaS or similar industry. • Two (2) plus years in a customer service-oriented role required. • Broad knowledge and experience in Sales and Marketing processes and systems. • Experience with Sales and Marketing technology such as Salesforce, etc. • Or equivalent combination of education and/or experience
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts