Service Delivery Specialist - B

2 Months ago • All levels

Job Summary

Job Description

The Service Delivery Specialist leads client-focused procurement services, constantly working to improve them. They participate in meeting service KPIs by executing diverse and time-sensitive activities, ensuring compliance, quality, and efficient delivery. The role involves developing business relationships with local stakeholders and potentially leading or supporting team members in resolving operational issues. The specialist ensures daily activities are completed properly and timely, demonstrates process knowledge, and is accountable for process compliance. They provide customer-focused service, respond to client requests, support junior professionals, and contribute to team goals. They also strive to simplify, standardize, and improve processes while seeking ways to enhance client satisfaction and sharing knowledge.

Job Details

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Role Overview:•Provides services according to the Service Delivery scope to meet specific KPIs•Supports delivery of Procurement services into the Business•Maintains a proactive working attitude towards the Client•Has basic knowledge of the Stakeholder community within the work perimeter•Manages relationships with Stakeholders•Understands P2P processes •Has knowledge about cross-functional work•Monitors process adherence across work perimeter and escalates as needed •Coordinates/supports junior professionals in process adherence and problem solving•Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:•Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets•Demonstrates knowledge of processes and procedures relevant to the function•Accountable for process compliance within the work perimeter•Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion•Responsive to local Stakeholders in solving day-to-day activities•Provides subject matter expertise as needed by other team members•Supports junior professionals in day-to-day activities •Helps the team to achieve common goals•Acts to overall procurement policies and processes•Continually strives to simplify, standardize and improve processes •Continually seeks out ways to improve Client satisfaction•Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members•Supports transformation projects activites

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About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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