Service Ops Engineer

What You'll Do

• Communicate with a customer in e-mails, JIRA items, and conference calls.
• Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D
• Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments.
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
• Prioritize, monitor, and be responsible for the progress of all problems reported. 
• Manage critical escalations during on and off hours.

What We're Looking For

• Excellent verbal and written communication skills in English – Must
• Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset – Must.
• Strong understanding of web and web-related technologies and Client/Server applications – An advantage
• Previous experience in SQL – An advantage
• 2+ years of relevant experience in a customer-focused position involving technical knowledge – An advantage.
• Experience with Web debugging tools – An advantage
• Service Oriented and good communication and interpersonal skills
• Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated, and independent.
• Bachelor’s degree in computer science / software engineering (or similar) – An advantage
• 24/7 availability in case of critical issues (on-call duty)

Company Summary

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide.  Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day.  Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.  Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.  Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations