Senior Ops Engineer

Are you a Senior Ops Engineer? Are you passionate about change and making a meaningful impact? Want to work for a leader in Living games?

Jagex are hiring for a dynamic and visionary Senior Ops Engineer to lead our most critical initiatives: Data Centre Migration, Security Maturity Programme, Technical Debt Reduction, and Automation Expansion. This role offers some exciting opportunities in the future, so If you're passionate about Engineering and eager to make a significant impact, we want to hear from you.

What you'll be doing:

• Game Hosting Infrastructure: Operate, monitor, and support Jagex's game hosting infrastructure to ensure seamless gameplay experiences.
• Development Infrastructure: Maintain and enhance our development infrastructure, enabling our teams to build and innovate efficiently.
• Cloud Infrastructure: Collaborate with development teams to design, implement, and maintain cloud-first infrastructure, supporting Jagex’s transition to the cloud.
• Automation: Define Infrastructure as Code, develop self-service systems, and implement autonomously scaling systems to drive automation.
• Collaboration: Work closely with development teams to inform new product features, identify reliability improvements, and assist in defect investigation and resolution.
• Operational Processes: Maintain and improve Jagex’s operational processes and documentation, including configuration standards, logging, monitoring, and disaster recovery protocols.
• Mentorship: Mentor junior team members to enhance their technical skills and promote professional growth.
• Agile Practices: Promote Agile principles within the team through example and mentoring.
• Incident Response: Respond to incidents in a data-driven manner to ensure quick and effective resolution.

What you'll need:

• Proactive Problem-Solving: Ability to tackle issues head-on and work calmly under pressure.
• DevOps Expertise: Practical experience with CI/CD pipelines, Infrastructure as Code (e.g., Terraform), and Infrastructure Orchestration (e.g., Kubernetes).
• Scripting Skills: Strong scripting abilities, particularly with Python.
• Linux Proficiency: Strong understanding of Linux operating systems.
• Cloud Services Knowledge: Comprehensive knowledge of Amazon Web Services (AWS).
• Networking Understanding: Good grasp of computer networks and protocols.
• Agile Principles: Understanding how to apply Agile principles to operational workloads.
• Converged Infrastructure: Familiarity with converged on-prem infrastructure.
• Information Security: Good understanding of information security concepts and relevant international standards.

What we offer:

• When you join Jagex you can look forward to a generous Perks & Benefits package including:
• Private Healthcare, including Dental Plan
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where in the UK you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.