ServiceNow Operational Support Specialist

About Ramboll

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Equality, diversity, and inclusion are at the heart of what we do

We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process.

ServiceNow Operational Support Specialist

We’re looking for a dedicated and proactive Operational Support Specialist to strengthen our HR ServiceNow (HRSD) operations. This is your chance to play a central role in optimizing Ramboll’s global HR processes, ensuring HR users are empowered, supported, and equipped to deliver exceptional service through ServiceNow.

You’ll work as part of the Global Enablement Team with a dotted line to the HRSD Product Owner, collaborating closely to support, enhance, and evolve the HR ServiceNow platform. Your role will focus on enabling HR’s effective use of the system, driving enhancements forward, and contributing to a more mature and efficient HR service delivery model.

Key Responsibilities

• Review and triage incoming ideas from the HR community submitted via the Idea Portal; gather additional information to prepare for demand intake.
• Support the assessment and scoping of enhancement requests and change demands.
• Drive User Acceptance Testing (UAT) for larger system improvements—ensuring quality and robustness ("break the toy" mindset).
• Create and publish release notes (every second sprint) for the HR Super User community.
• Publish regular updates on new features and releases in internal HR communication channels such as Yammer and Rambla.
• Maintain and continuously improve the “Ways of Working” guide for HR in ServiceNow.
• Assist with role clean-up activities (aligned with other systems such as Workday).
• Act as first-line support for HR Super Users and agents regarding existing ServiceNow functionality.
• Promote and support the use of ServiceNow’s HR toolbox (e.g., checklists, fulfillment instructions, response templates, internal HR knowledge).
• Support the HR community’s use of advanced features such as campaigns and surveys as they are rolled out.
• Perform operational system maintenance tasks and small-scale configurations when needed.
• Manage user access and permissions 
• Responsible for managing, monitoring, and improving the quality, efficiency, and performance of service operations

What We’re Looking For

• Experience working with ServiceNow HRSD or a comparable HR technology platform.
• Operational mindset with a passion for continuous improvement and user enablement.
• Ability to bridge technical solutions and business needs.
• Prior experience in HR operations or systems support is a plus.
• Strong communication skills, both verbal and written.
• Self-starter who enjoys collaboration across teams and functions.

What We Offer

• Hands-on training in ServiceNow HRSD.
• Opportunities to earn ServiceNow certifications.
• The chance to become skilled in one of the world’s fastest growing digital platforms.
• Exposure to a truly global HR organization, collaborating across borders and cultures.
• A supportive environment where you can learn, grow, and have impact on a critical business platform.

Personal qualities that will help you succeed in this role include:

self-motivated, solution mindset, attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude, in agile environment with frequently changing deadlines can be relied on to meet deadlines, committed to both their work and personal development, with a willingness to widen their experience, including knowledge base and leadership skills. Good communication skills both written and verbal  

• The ability to build relationships and trust, so your business colleagues see you as their partner, focusing on creating value for the business.
• The ability to understand and navigate a complex, relationship-based matrix organization to achieve key objectives.
• Being able to adopt a team-oriented approach to solving problems.
• Excellent communication and collaboration skills.

Welcome to our Support Organization 

In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.  

Ramboll globally 

Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow. 

Alle your information will be kept confidential according to EEO guidelines.  

What we can offer you

• Investment in your development
• Leaders you can count on, guided by our Leadership Principles
• Be valued for the unique person you are.
• Never be short of inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company

We offer:

• A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from.
• Opportunity to work with varied work tasks, across the organization.
• Opportunity to develop and influence your own area of responsibility.

Work at the heart of sustainable change

Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential.

Ready to join us?

Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc.

Thank you for taking the time to apply! We look forward to receiving your application.