Customer Success Consultant for PeopleXact

Customer Success Consultant for PeopleXact

• Full-time

Job Description

Customer Success Consultant with a black belt in customer relations

Do you smile when you succeed in making a difference and creating clear changes in workplaces across the country? We are looking for you who can onboard and help our customers get the most out of our HR solutions.

At PeopleXact, we enable organizations to translate data into well-being and engagement – and we need you to help customers on this journey.

Your role

As a Customer Success Consultant, you are the link between PeopleXact and our customers. You become their close sparring partner, help them get started with our platform, and ensure they achieve tangible results. You will also play an important role in developing our relationships with customers and giving them the best experience.

Your primary tasks:

• Handle onboarding processes and ensure that new customers get started well with the platform
• Help customers utilize data insights to promote well-being and engagement
• Provide technical support and be an expert in PeopleXact platform functions
• Build and maintain long-term customer relationships by meeting customers and fulfilling their expectations
• Identify opportunities to offer additional products or services that create value for customers

The job is for you if you:

• Have experience working with customers and can adapt your communication to different customer types
• Have an understanding of the customer's needs, expectations, and situation – and can plan efforts accordingly
• Are structured, proactive, and good at creating an overview
• Have insight into HR processes and are interested in well-being and employee development
• Can explain complex system functions in a simple and pedagogical way that creates security and trust with customers
• Are proficient in Danish and English at a professional level and are clear and precise in your communication

What can you expect?

We prioritize happy employees and good teamwork. Therefore, there is also room to high-five across the desk, meet over free breakfast on Fridays, and talk about what we did on the weekend.

You become part of a team with sharp and wonderful minds who work together to provide customers with the best solutions for collecting relevant and important data.

In addition, we can offer:

• A role in a company with ambitious goals and a focus on employee well-being
• Investment in your development
• A flexible work environment where you can balance work and private life
• Opportunities for professional and personal development
• Attractive employment conditions and access to Rambøll's resources and network

You become part of Xact by Rambøll

At PeopleXact, which is part of the Xact department, we work closely with Rambøll. We are on the same team and thus have more than 18,000 colleagues behind us.

Our focus is to deliver digital solutions for HR measurements and employee development and help HR departments create insight into employee well-being and engagement. Our platform is designed to be intuitive and makes complex data easily accessible and action-oriented.

You can read more about PeopleXact here.

Do you want to join the team?

We continuously invite candidates for interviews and hope to welcome our new Customer Success Consultant during February 2026. Send your application and CV no later than 15.12.2025. If you have questions, you are welcome to contact Manager, Søren Clausen Johnsen, tel. +45 5161 2224 / soej@ramboll.com

We look forward to hearing from you!