Site Reliability Engineer
Job Summary
Job Description
As a Site Reliability Engineer at iManage, you will be an engineer, builder, and systems thinker. You will build middleware and platform guardrails. The role involves eliminating toil through automation, partnering with application teams, creating a cloud-native platform, scaling cloud infrastructure, maintaining platform services, improving security, and participating in on-call rotations. You will be responsible for leading incident management and retrospectives. You will be working in a hybrid environment with in-office presence on Tuesdays and Thursdays.
Must have:
- Eliminating TOIL through automation and software development.
- Partnering with application teams and internal stakeholders.
- Creating a cloud-native platform that is resilient.
- Scaling cloud infrastructure based on Kubernetes.
- Maintaining the freshness of platform services.
- Improving the security posture of our products.
- Writing / designing automation into our products.
- Coordinating and participating in production support.
Good to have:
- Knowledge of Linux Server stacks (Ubuntu/Debian preferred).
- Experience with cloud provisioning platforms (HashiCorp Terraform preferred.
- Understanding of least one configuration management platform (Chef preferred).
- Familiarity with containerization/clustering technologies (Docker preferred).
- Exposure to observability and alerting tools (Prometheus/Grafana or ELK/EFK preferred).
- Working knowledge of CI/CD pipelines.
Perks:
- Join a rapidly evolving, industry-leading SaaS company.
- Take on meaningful, high-impact challenges.
- Own my career path with our internal development framework.
- Expand my skill set and earn certifications.
- Be part of a supportive and experienced team.
- Enjoy flexible work hours.
- Collaborate in a modern, open-plan workspace.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents.
- Providing me with a flexible time off policy.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare.
15 skills required
Job Details
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Site Reliability Engineer at iManage Means…
You are an engineer, a builder, and systems thinker. You will build middleware and platform guardrails for application developers to innovate more quickly and with reliability-by-default. You are unafraid to learn and often combine your systems knowledge and empathy to eliminate customer pain. You are energized by working with enthusiastic customers and their high standards around the stewardship of the worlds' most privileged data.
You enjoy uplifting the skills of the people around you and can act as a subject matter expert and agent of change. You chase contributing factors and not root cause. You value code over documentation and documentation over process.
As part of the Site Reliability Engineering team, you will participate in architectural and design discussions, join efforts to avoid and reduce toil, and of course, provide a scalable, reliable platform for the success of our customers and organization.
Here's what one of our leaders, Vice President of SRE and Platform Engineering (Tony Campbell), has to say about the role: “iManage is seeing explosive growth in its flagship cloud product. We are looking for software and systems engineers who specialize in Reliability and platform services to join us on our transformative journey to the cloud. This journey requires reconsidering technical decisions with a beginners' mindset and an eye to resilience and sustainability in a cloud computing context.
If you write code, are proficient in systems thinking and architecture, comfortable with technical complexity and automation, and passionate about service resilience / scalability we want to talk to you!”
iM Responsible For…
iM Getting To…
The overall US annual base salary range for this position is $103,000–$159,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-Hybrid
#LI-DNI
Being a Site Reliability Engineer at iManage Means…
You are an engineer, a builder, and systems thinker. You will build middleware and platform guardrails for application developers to innovate more quickly and with reliability-by-default. You are unafraid to learn and often combine your systems knowledge and empathy to eliminate customer pain. You are energized by working with enthusiastic customers and their high standards around the stewardship of the worlds' most privileged data.
You enjoy uplifting the skills of the people around you and can act as a subject matter expert and agent of change. You chase contributing factors and not root cause. You value code over documentation and documentation over process.
As part of the Site Reliability Engineering team, you will participate in architectural and design discussions, join efforts to avoid and reduce toil, and of course, provide a scalable, reliable platform for the success of our customers and organization.
Here's what one of our leaders, Vice President of SRE and Platform Engineering (Tony Campbell), has to say about the role: “iManage is seeing explosive growth in its flagship cloud product. We are looking for software and systems engineers who specialize in Reliability and platform services to join us on our transformative journey to the cloud. This journey requires reconsidering technical decisions with a beginners' mindset and an eye to resilience and sustainability in a cloud computing context.
If you write code, are proficient in systems thinking and architecture, comfortable with technical complexity and automation, and passionate about service resilience / scalability we want to talk to you!”
iM Responsible For…
- Eliminating TOIL through automation and software development.
- Partnering productively and cross-functionally with application teams and other internal stakeholders.
- Creating a modern, cloud-native platform that is resilient, cost effective, and secure by default.
- Scaling cloud infrastructure to support our growing ecosystem based on Kubernetes.
- Maintaining the freshness and utility of our platform services.
- Improving the security posture of our products.
- Writing / designing automation, orchestration, observability, and disaster readiness into our products.
- Coordinating and participating in production support and on-call rotations.
- Leading incident management efforts and post-incident retrospectives.
- Comfortability writing design documents / postmortems and refactoring application code when needed.
- Developed automation to reduce the operational burden of a product or developed software-as-a-service for internal customers.
- Ability to advocate for SRE concepts such as Google's SRE concepts (e.g., I know the differences between an SLO and an SLA and can effectively introduce them to an organization).
- Experience working in a public cloud and/or hosted datacenter environment (Azure and AKS strongly preferred).
- A truly collaborative mindset and enjoy partnership with other teams.
- Knowledge of Linux Server stacks (Ubuntu/Debian distributions preferred).
- Experience with cloud provisioning platforms (HashiCorp Terraform preferred.
- Understanding of least one configuration management platform (Chef preferred).
- Familiarity with containerization/clustering technologies (Docker preferred).
- Exposure to observability and alerting tools (Prometheus/Grafana or ELK/EFK preferred).
- Working knowledge of CI/CD pipelines and enough practical experience to describe the pros/cons associated with different rollout strategies.
- A bachelor’s degree (or equivalent experience) in Computer Engineering or a related field.
- Demonstrable proficiency in one or more programming languages (e.g., Java, Python, Golang).
- Familiarity with at least one scripting language (e.g., PowerShell, Bash, Python, Ruby).
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
The overall US annual base salary range for this position is $103,000–$159,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-Hybrid
#LI-DNI
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