Senior Business Consultant (Legal)

As a Senior Business Consultant at iManage, you will join the global Professional Services team to ensure clients achieve desired project outcomes. You will leverage your background in legal innovation and practice to gather business requirements and guide clients on how iManage software can solve their challenges. This role involves developing best practices, providing strategic advice to senior stakeholders, and collaborating with technical teams to translate user needs into application requirements.

Must Have

• Provide guidance on consulting engagements in planning, analysis, and design stages.
• Assess customer requirements and understand work practices to deliver success.
• Communicate strategic advice to senior stakeholders in complex situations.
• Conduct product demonstrations and function as a trusted advisor.
• Create client deliverables such as presentations and detailed design documentation.
• Facilitate User Acceptance Testing initiatives with comprehensive test cases.
• Obtain working knowledge of typical customer workflow and integrations.
• Deliver knowledge transfer sessions to customers and team members.
• Present progress reports to Project Manager or customer teams.
• Attain in-depth knowledge of iManage technologies and the legal technology landscape.
• Develop close working relationships with Engineering, Sales, and Support teams.
• Assign tasks to project team members and review work product for accuracy.
• Mentor junior consultants when needed.
• Provide feedback on product usage and features to influence future roadmap.
• Support case study development and provide lessons learned feedback.
• Assess change management needs and co-develop organizational rollout approaches.
• Direct experience in the legal industry (practicing law or professional services).
• Bachelor’s Degree in Law, Economics, Business Management, Computer Science, or vocational experience.
• Minimum five years as a hands-on business analyst, product manager, or delivery consultant.
• Experience delivering Enterprise Content Management, Information Governance, or Enterprise Search solutions.
• Excellent business analysis skills, including leading design sessions and prioritizing requirements.
• Experience in service design and design thinking methodologies.
• Prior experience conducting discovery, design, and implementation of legal specific solutions.
• Excellent client-facing skills, including workshop planning and delivery.
• Strong written and verbal communication skills to facilitate design discussions.
• Team-oriented mindset to build trusting relationships.
• Self-motivation and well-developed problem-solving skills.

Perks & Benefits

• Flexible working policy (hybrid model with in-office presence Tuesdays & Thursdays)
• Opportunity to join a rapidly evolving, industry-leading SaaS company
• Meaningful, high-impact challenges leveraging cutting-edge technologies
• Internal development framework for career path ownership
• Unlimited access to LinkedIn Learning courses and Microsoft training
• Supportive and experienced team within a dynamic, inclusive culture
• Flexible work hours for work-life balance
• Modern, open-plan workspace with gaming area, free snacks and drinks, and regular social events
• Inclusive environment where unique perspectives are encouraged
• Market leading salary determined through a fair and consistent process
• Annual performance-based bonus
• Enhanced parental leave (20 weeks primary, 10 weeks secondary caregiver at 100% pay)
• Pension contribution matching (up to 6%)
• BUPA private medical insurance & Simplyhealth cash plan (UK)
• Group life cover, including life insurance, income protection, and critical illness protection (UK)
• Flexible time off policy (25 days annual leave + additional as needed)
• Multiple company wellness days each year to prioritize mental health and well-being
• Comprehensive Health/Vision/Dental/Life Insurance (US)
• 401k Retirement Savings Plan with a company match up to 4% (US)
• Access to HealthJoy, a healthcare concierge service (US)
• Free access to the Healthy Minds app for mindfulness and meditation

Professional Services - Remote - Full Time

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Senior Business Consultant at iManage Means…

You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements.  You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients.

iM Responsible For…

• Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture
• Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements
• Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations
• Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor
• Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.
• Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery
• Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform
• Delivering knowledge transfer sessions to customers and other team members
• Presenting progress reports to the Project Manager or customer teams
• Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape
• Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork
• Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent
• Mentoring junior consultants when needed
• Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction
• Supporting case study development and provide lessons learned feedback to the project team
• Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management

iM Qualified Because I Have…

• Direct experience of the legal industry, through practicing law or in professional services environment.
• A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position
• Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage
• Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements
• Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping
• Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.)
• Excellent client-facing skills, including workshop planning, delivery, and documentation
• Strong written/verbal communication skills with the ability to facilitate design discussions effectively
• A team-oriented mindset that allows me to build trusting relationships with my clients and peers
• Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision

Don't meet every qualification listed above? Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By…

• Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
• Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Matching my pension contribution (up to 6%)
• Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
• Providing Group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

The overall US annual base salary range for this position is $130,000–$160,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

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