SMB Target Incubation Account Manager (Multiple Positions)

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Formulate seller's life cycle incubation strategy on e-commerce platforms. Identify opportunities to improve the business for mass sellers through scalable solutions and manage the roll-out of these solutions. Conduct deep dives to understand seller segment and root causes of seller performance analysis on issues affecting seller business performance and provide the voice of the seller as an input into product development and process improvement. Own channel management and seller communication, instant messaging and other approaches to conduct mass account management activities including forecasting, troubleshooting, seller education, incubation program etc. Accumulate and share knowledge to drive best practice with internal and external teams.

Qualifications Must have a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering (Any), Information Technology, Business Administration, Marketing, Finance, Economics or a related field, and three years of related work experience. Of the required experience, must have two years of experience in each of the following skills: Experience in mass account management, mass seller incubation, or managing hundreds of sellers; Collecting and analyzing data related to content, sales, and method of marketing and distribution of sellers on e-commerce platform to optimize their e-commerce strategy to achieve their sales goals; Measuring, assessing, and improving the awareness of sellers on e-commerce platform; Developing US-localization business plans by managing the strategic partnerships with sellers and identifying and implementing processes to improve products and services on ecommerce platform; Designing and conducting user testing, surveys, and interviews and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps; and Using VLOOKUP and Pivot tables in Excel to organize and report data. Travel Requirement: Domestic Travel Required up to 25%. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $178485 - $191330 per year To Apply, click the apply button below. Contact lpresumes@bytedance.com if you have difficulty submitting resume through the website. ByteDance Inc. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at lpresumes@bytedance.com. #LI-DNI #IND-DNI