SME/ PMS Implementation Manager

15 Hours ago • 5 Years +

Job Summary

Job Description

The Client Onboarding team ensures a smooth and efficient onboarding process for new clients, acting as the face of Clearwater to buy-side clients. The Subject Matter Expert - Client Servicing will guide clients in implementing Clearwater’s PMS, building strong product knowledge, managing client relationships, applying project methodologies, developing requirement documents, summarizing data, and serving as the primary client communication point.
Must have:
  • Manage new client implementations and serve as the first point of contact for new clients regarding platform customization, Q&A and workflow consulting.
  • Consult with clients to match their current and desired business processes with Clearwater software and services solutions.
  • Engage senior client and internal stakeholders to review project progress and task-level status.
  • Liaise with internal production team to support Data migration, Interfaces, Trading workflows, troubleshoot P&L and accounting issues.
  • Facilitate the setup of various components Clearwater software such as Funds, Brokers, Trade Commissions, Market Environment, GL accounts, etc. based on unique client requirements.
  • Facilitate the setup of custom Position, Trade and Accounting reporting requirements.
  • 5+ years of experience in the hedge fund or asset management industry, including front, middle, and back office workflows.
  • Solid project management / milestone / dependency tracking experience with an ability to identify and escalate project risks.
  • Thorough knowledge of a wide range of both listed and OTC financial products.
  • Experience with commercial Order Management, Portfolio Management and Investment Record keeping software.
  • Bachelor’s degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.
Good to have:
  • 5+ years of Fintech onboarding and / or software implementation experience preferred

Job Details

Job Summary:

The Client Onboarding team is spread across three verticals (PMS, OEMS, and Managed Services Implementation) and is responsible for ensuring a smooth and efficient onboarding process for new clients. These teams act as the face of Clearwater to our buy-side clients including traders, portfolio managers and operational users throughout the project lifecycle and serve as the central point of contact for internal Clearwater teams including Product, Technology, and Account Management.

The Role:

Subject Matter Expert - Client Servicing will act as a guide and subject matter expert for clients when implementing Clearwater’s PMS (Portfolio Management System). This role will build strong PMS product knowledge, manage a positive relationship with our clients, understand and apply project methodologies and risk management processes, development requirement documents, summarize data, and be the point person for client-facing communication.

Responsibilities:

  • Manage new client implementations and serve as the first point of contact for new clients regarding platform customization, Q&A and workflow consulting.
  • Consult with clients to match their current and desired business processes with Clearwater software and services solutions.
  • Engage senior client and internal stakeholders to review project progress and task-level status.
  • Liaise with internal production team to support Data migration, Interfaces, Trading workflows, troubleshoot P&L and accounting issues.
  • Facilitate the setup of various components Clearwater software such as Funds, Brokers, Trade Commissions, Market Environment, GL accounts, etc. based on unique client requirements.
  • Facilitate the setup of custom Position, Trade and Accounting reporting requirements.
  • Identify opportunities for process improvement and documentation in the Implementation workflow and other internal processes.

Required Skills:

  • 5+ years of experience in the hedge fund or asset management industry, including front, middle, and back office workflows.
  • 5+ years of Fintech onboarding and / or software implementation experience preferred
  • A client-service mentality and collaborative work style
  • Strong client-facing communication and analytical skills are paramount.
  • Solid project management / milestone / dependency tracking experience with an ability to identify and escalate project risks
  • Ability to manage competing priorities and deliver with high quality.
  • Thorough knowledge of a wide range of both listed and OTC financial products.
  • Experience with commercial Order Management, Portfolio Management and Investment Record keeping software

Education and Experience:

  • Bachelor’s degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.
  • 5+ years’ relevant experience.

About us

Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.

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About The Company

Clearwater Analytics (NYSE: CWAN) is the leading provider of web-based investment portfolio accounting, reporting, and reconciliation services for institutional investors at thousands of organizations.


Clearwater aggregates, reconciles, and reports on more than $6.4 trillion in assets across thousands of accounts daily. Our clients include corporate treasuries, insurance companies, investment managers, banks, governments, and other institutional investors both in the United States and worldwide.


For more than a decade, we have leveraged web-based software and world-class client service to help clients such as American Family Insurance, Arch Capital, C.V. Starr & Co., Cisco, Facebook, Oracle, Selective Insurance, Sirius Group, Sompo International, Starbucks, WellCare Health Plans, Wilton Re, and many others, streamline their investment and accounting operations. Clearwater also works with hundreds of custodians, investment managers, dealers/brokers, and electronic trading portals who offer Clearwater to their many clients.


With global headquarters in Boise, Idaho, and offices in Edinburgh, Frankfurt, London, New Delhi, New York, Paris, Seattle, Singapore, and Washington D.C., Clearwater sets the new global standard for investment portfolio reporting.

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