Social Production Coordinator - American Football

As a Social Production Coordinator, for EA SPORTS College Football you will help with the direct-to-player communications within our North American Football business. You will build connections with the community through two-way communication and a multi-channel strategy that informs players and sparks mass interest in the updates across our Franchises and Live Service Modes. You will have skills in writing, editing and articulated communication and prior copywriting experience. You will understand the asset production process along with the ability to handle social publishing on channels in near real-time.

As part of this role, you will create the live service content engine for franchise channels with oversight of the Community Team leaders, partner with creative and primary teams to manage game assets, and develop messaging aligned with the Madden NFL live services brand voice.

Passion is the fuel that inspires our teams, and you will match this with your sports and gaming expertise, an ability to work well within a team and internal relationships - to strengthen overall player engagement and interest in our North American Football projects.

Responsibilities Include:

• Help with and deliver channel metrics, player feedback, game issues, or service risks.

• Work with Community manager, driving the direct-to-player multi-channel communications strategy.

• Inform the community and maintain a tight two-way dialogue between influencers, studio, and partners.

• Support studio communication platforms for Live Service team delivering communication with players.

• Create appointment-setting branded content series that establish sources of information to the community weekly.

• Help with communications around game and gaming issues: Bugs, Cheats, Outages, and Support Issues.

• Create surveys, research, and feedback from the community on issues affecting the experience.

• Work with Customer Support and Live Service teams on overall player experience.

• Help with the moderation of official channels such as the forums, social media, and websites.

• Maintain a positive community reputation.

• Ensure all our standards and processes are observed and followed.

Qualifications

• You love video games and experience playing Madden NFL and other sports games.

• Experience with real-world sport, players, teams, and leagues.

• 3 years’ experience working in online community, social media, partnership, online marketing, or Creator management equivalent.

• Proficient in writing, grammar, editing and publishing written content.

• Conscientious and team player.

• Motivated to learn new things about players and inspired to improve their experience.

• Ability to objectively interpret customer/community feedback and make relevant recommendations.

• Understanding of Live Service operations and Development.

• Bachelor’s degree in Communications, User Research, Marketing or Game Development.

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.