Software Applications Administrator

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re hiring a Software Applications Administrator for a hybrid opportunity. This is a 6- to 12-month contract position with potential for extension.

Join our client's team as a Software Applications Administrator, where you'll play a pivotal role in enhancing the efficiency and effectiveness of player support operations. Your expertise will be crucial in managing and optimizing the technology ecosystem that supports our client's player support services. Collaborate with product and engineering teams, external vendors, and partners to deliver innovative solutions that elevate the player experience.

Onward Search provides benefits for a 40-hour work week and weekly paychecks (W2) for the duration of the contract.

There is no application deadline for this role.

Software Applications Administrator Responsibilities:

• Lead the configuration, customization, and maintenance of support tools, including CRMs, knowledge management systems, and internal applications. Ensure seamless integration and optimal performance.
• Manage application licenses and subscriptions for cost-effectiveness. Oversee vendor relationships, ensuring service delivery aligns with our client's needs and feedback is integrated into vendor roadmaps.
• Develop and implement strategic plans for tooling and vendor management. Collaborate with cross-functional teams to enhance player support processes and agent efficiency.
• Ensure all third-party configurations meet security and compliance standards, including data protection regulations.
• Provide guidance and support to a team of partner tooling administrators, fostering growth and goal achievement.

Software Applications Administrator Qualifications:

• Minimum of 5 years in CRM Application Administration (e.g., Zendesk, Salesforce).
• Expertise in customer service technology platforms, including CRM, CMS, and QA systems.
• Bachelor's degree in a related field or equivalent experience.
• Proven skills in configuration, automation, and reporting within customer service platforms.
• Experience leading CRM migration projects.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and collaboration skills.
• Understanding of global data security and compliance standards.
• Programming skills (preferred).
• Familiarity with Slack Workflows (preferred).
• Knowledge of the ITIL Framework (preferred).

Perks & Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

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About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.

EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

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Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

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Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.