Software Engineer Manager - DPU Support

4 Months ago • 6 Years + • $137,600 PA - $294,000 PA

Devops

Job Description

As a Software Engineer Manager for DPU Support, you'll build and lead a team responsible for supporting and sustaining Data Processing Unit (DPU) products. This involves deep understanding of DPU architecture and systems, end-to-end customer workflows, and debugging field issues. Responsibilities include managing field incidents, maintaining dashboards, tracking software/firmware releases, and collaborating cross-functionally for case resolution. You will also provide feedback from field issues to improve the development and testing process. The role requires strong leadership, technical expertise in networking/storage, and experience with automated testing.

Good To Have:

2+ years supporting internet-scale products
Experience operationalizing cloud workflows

Must Have:

Lead DPU support team
Understand Azure incident management
Debug field issues and root cause analysis
Maintain dashboards and KPIs
Experience in networking/storage testing
C/Python coding and testing experience

Add these skills to join the top 1% applicants for this job

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Overview

Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission.

The Data Processing Unit (DPU) team brings together state-of-the-art software and hardware expertise to create a highly programmable and high-performance ASIC with the capability to efficiently handle large data streams. Thanks to its integrated design, this solution empowers teams to operate with increased agility and deliver significantly superior performance compared to CPU-based alternatives.

As a manager for the support and sustaining function within the Data Processing Unit (DPU) group, you will be responsible for building and leading the support team. This would entail building a deep understanding of the DPU architecture and the systems built using the DPU, understanding the end-to-end customer workflows, and building the debugging skills required to troubleshoot field issues. You will be responsible for managing the field incidents, maintain dashboards for active/dormant cases, tracking software/firmware releases and the fixes being carried in each, and collaborating cross-functionally in the pursuit of case resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Minimum Qualifications:

Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding/testing in languages including, but not limited to, C and / or Python

OR equivalent experience.

6+ Years previous experience in testing and writing automated tests for networking, storage or server platform features/products.
2+ Years of leading engineering support and/or test teams.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

2+ years supporting products built for internet scale.
Experience operationalizing cloud workflows for storage and networking products.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 13th, 2025.

Responsibilities

Build and lead the DPU support and sustaining team.
Understand Azure incident management system and methods and adopt the same for DPU products.
Guide and help debug field issues. Collaborate cross-functionally and drive debug sessions to arrive at root cause.
Maintain dashboards of live/dormant cases and KPIs.
Feedback learnings from field issues back into the engineering dev/test process.
Embody our and