Software Engineer Manager - DPU Support

Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission.

The Data Processing Unit (DPU) team brings together state-of-the-art software and hardware expertise to create a highly programmable and high-performance ASIC with the capability to efficiently handle large data streams. Thanks to its integrated design, this solution empowers teams to operate with increased agility and deliver significantly superior performance compared to CPU-based alternatives.

As a manager for the support and sustaining function within the Data Processing Unit (DPU) group, you will be responsible for building and leading the support team. This would entail building a deep understanding of the DPU architecture and the systems built using the DPU, understanding the end-to-end customer workflows, and building the debugging skills required to troubleshoot field issues. You will be responsible for managing the field incidents, maintain dashboards for active/dormant cases, tracking software/firmware releases and the fixes being carried in each, and collaborating cross-functionally in the pursuit of case resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Build and lead the DPU support and sustaining team.
• Understand Azure incident management system and methods and adopt the same for DPU products.
• Guide and help debug field issues. Collaborate cross-functionally and drive debug sessions to arrive at root cause.
• Maintain dashboards of live/dormant cases and KPIs.
• Feedback learnings from field issues back into the engineering dev/test process.

• Embody our and