Solution Architect

Insider, a B2B SaaS company and a leader in AI-native Customer Experience and Marketing platforms, is seeking a Solution Architect. The role involves proactively engaging with customer technical decision-makers, understanding their business needs, and supporting digital transformation through solution implementation. Responsibilities include running data workshops, driving pilots and proof-of-concept projects, troubleshooting technical issues, and guiding customer strategy. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, with a minimum of 5 years of experience in technical deployment projects, architecture, design, implementation, and support of distributed applications. Strong communication, influencing skills, and experience with cloud/hybrid infrastructures, along with familiarity in web development technologies and SaaS/Marketing domains, are essential.

Must Have

• Bachelor's degree in Computer Science
• 5+ years in technical deployment/architecture
• Build technical relationships with IT executives
• Strong communication and influencing skills
• Experience with cloud/hybrid infrastructures
• Familiarity with web development technologies
• Product command/technical domain knowledge

Good to Have

• Experience in Marketing or Mobile Applications
• Knowledge of APIs or Programming

Perks & Benefits

• Healthy Monday breakfasts, lunches, and snacks
• Weekly team events/drinks
• Private medical care (Vitality)
• International, diverse, and inclusive environment
• Global networking opportunities
• Shareowner opportunities
• Industry shaping customer experience
• Hard and soft skills training
• Access to LinkedIn Learning courses
• Opportunities to share skills through training/workshops
• Fun team activities
• No dress code

Job Description

• Proactively engages with and reaches out to customer technical decision-makers and influencers.
• Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
• Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties.
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. 

What we expect from you?

• Bachelor's Degree in Computer Science or related field
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies.
• You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming.

While we are conquering the world, we are offering you;

• Mens sana in corpore sano! You’ll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy!
• We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :)
• Vitality - covering for your private medical care.
• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experience
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun,
• no Dress Code!