Solution Architect - Manufacturing Planning

1 Year ago • 6-10 Years • Devops

Job Summary

Job Description

The Solution Architect - Mfg Planning role involves providing excellent customer experience and solution support to BY customers with an ownership, proactive, and innovative approach. The role requires owning Tier 2 solutions, enhancing stability, and improving service quality to increase customer adoption. Responsibilities include collaborating with internal and external stakeholders, demonstrating strong analytical and problem-solving skills, and building competency in product, domain, Azure, and solution architecture. The position also focuses on developing knowledge articles and working on operational improvements, delivering excellent customer experience by resolving moderate complexity solution cases, and actively engaging in application health monitoring.
Must have:
  • Bachelor's degree and 6-10 years of Supply Chain Product Support experience.
  • Effective oral and written communication skills.
  • Strong analytical/problem-solving skills.
  • Experience in BY SCPO and Manufacturing Planning suite.
  • Intermediate MS Excel skills.
  • Good Knowledge of PL/SQL.
  • Service mindset and customer centricity.
  • Experience with debugging code in programming languages.
Good to have:
  • Master degree in SCM (MS, MBA, Mtech etc.)
  • Knowledge in BY Planning product.
  • Flair for technology and hands-on expertise in debugging/analyzing code (Java).
  • NextGen skills: AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure.
  • Experience with contemporary SaaS technical toolsets like AppDynamics, Splunk.

Job Details

What we are looking for:

  • Bachelor’s degree and 8 to 10 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantage
  • Requires a bachelor’s degree and 6-8 years of experience in Supply Chain and preferred Master degree in SCM ( MS , MBA, Mtech etc)
  • Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc
  • Basic understanding of Customer business and processes
  • Candidates have relevant experience on BY SCPO and Manufacturing Planning suite of products
  • Intermediate in MS Excel
  • Good Knowledge of PL/SQL
  • Good to Have Next Gen Skills:
    • Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)
    • Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)

This position is required to:

  • provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
  • Own Tier 2 solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the service
  • passionately collaborates and engages within and beyond his/her team with empathy
  • builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
  • consistently demonstrates customer centricity and relentless attitude to innovate through team-work
  • add value by developing knowledge article as well as working on operational improvements

a) Excellent customer experience and solution support to BY Customers with innovative approach

  • Delivers excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate complexity. 
  • Owns customer solution for Tier 2 customers. Consistently achieves high customer satisfaction by displaying end-to-end ownership, engagement and pro-activeness.
  • Actively engages in application health monitoring using M&D tools
  • Attends case quality training and ensures adherence to SLA/SLO and quality practices
  • Identifies and implements opportunities for early detection and resolution of incidents
  • Proactively seeks guidance, strives and commits to improve service quality
  • Expected to work in shifts and provide OOH support to facilitate 24x7 customer support

b) Communication and Collaboration 

  • Communicates (verbal and written) effectively with the customers. Support junior team members in achieving effective communication
  • Collaborates relentlessly, passionately and respectfully with various BY teams and partners
  • Leads by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity. 
  • Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)

c) Competency development and demonstration

  • Technical: 
    • Demonstrates moderate expertise as required to support concerned solution, for e.g.,
    • DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
    • Code debugging in relevant programming languages
    • Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
    • Troubleshooting Mobile application issues
    • Demonstrates moderate expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
    • to monitor application health and investigate application issues.
    • to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues

  • Product and Domain:
    • Develops moderate knowledge of product features and functionalities 
    • Possesses basic knowledge of relevant industry domain and business processes of the customers 
    • Demonstrates basic capability to have interactions related to business process impact and work-arounds with customers during issue resolution
    • Understands SAAS consumption, adoption and business value KPIs related to respective solution 

  • Behavioral:
  • Exhibits service mindset by consistently displaying customer centricity and ownership
  • Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development
  • Pro-actively identifies learning opportunities and career path

  •  Value Addition and Continuous Improvement
  • Consistent Top Contributor to Knowledge Centered Support (KCS) by:
  • creating high quality articles independently and help others increase usage/creation
  • leveraging existing articles to provide faster resolution to solution issues
  • Identifies opportunities for operational improvements (ex: automation, process improvements etc.)
  • Improves process to enable continuous improvement. 
  • Make manual procedures lean or automate them to improve operational efficiency
  • Implementing new methodologies to increase process efficiencies and ROI

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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About The Company

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

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