Solutions Architect

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. Join the Fast-Growing BytePlus Team BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission. Responsibilities 1. Proactive Customer Relationship Management - Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers' evolving needs and challenges. 2. Technical Guidance and Support - Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance. 3. Project Management & Ownership - Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery. 4. Thought leadership - Stay up-to-date with the latest cloud and AI/ML technologies and industry trends. Contribute to the development of best practices, industry insight articles, and technical documentation.

Minimum Qualifications - Engineering Bachelor degree and above - At least 5 years of related work experience, preferably in the role of solution architect or pre-sales solution engineering Preferred Qualifications - Product-wise, have deep understanding (preferrably level 300 or above) in some of the following cloud products: IaaS basics (VMs, VPC, LB, etc), organization and landing zone, Cloud Native - K8s (cloud products & open-source projects), Prometheus, CI/CD, Database - SQL (mySQL, PostgreSQL), MongoDB, RDBMS, Big Data - data warehousing, datalake, ETL & ELT, Hadoop & Spark, AI/ML platforms - MLOps, CV, NLP, LLM, Multi-cloud migration - Industry-wise, preferably have worked with DNBs, ISVs and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc - Comfortable with fast-paced and ambiguous "startup" environment - Can-Do attitude, Self-starter, Ability to work independently and highly motivated with contagious enthusiasm - Team player and able to foster positive team morale, to set goals and drive for successful fulfilment ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.