Solutions Engineer

13 Minutes ago • All levels • Devops • $160,000 PA - $200,000 PA

Job Summary

Job Description

Attio is building the first AI-native CRM for ambitious go-to-market teams, backed by top VCs. The Customer Success team helps customers adopt, integrate, and unlock value from Attio. This Solutions Engineer role requires technical fluency and empathy to guide customers through complex use cases, share product insights, and ensure long-term success. The engineer will become an expert in Attio's product and its deployment across industries, acting as the main technical point of contact for high-value customers throughout their lifecycle. Responsibilities include architecting custom solutions using Attio's data model, workflow builder, API, and integrations, leading demos and training sessions, consulting on RevOps and GTM-tech best practices, partnering with Account Executives to close new business, managing post-sale onboarding, and serving as a relationship owner for top accounts. Internally, the role involves advocating for customers across product, engineering, and marketing teams, contributing expertise to company strategy.
Must have:
  • 2+ years B2B SaaS experience managing technical customer relationships
  • Expertise architecting SaaS deployments
  • Comfort with APIs and no-code platforms
  • Deep technical understanding of B2B tech/GTM Tech
  • Adaptable to hybrid role (sales, onboarding, success)
Good to have:
  • Familiarity with fast-growing startups
Perks:
  • Competitive salary
  • Equity in an early-stage tech company
  • 25 days holiday plus local public holidays
  • Apple hardware
  • Medical, dental, and vision coverage
  • 401K
  • Enhanced family leave
  • Team off-sites
  • Remote working and flexibility

Job Details

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. Backed by top VCs including Redpoint, Balderton, and Point Nine, our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work.

What you'll do

  • Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments

  • Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by

    • Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products

    • Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person

    • Consulting on general RevOps and GTM-tech best practices

  • Partner with Account Executives during the sales process to close our largest new business deals

  • Independently manage customer’s post-sale onboarding

  • Serving as the relationship owner for our top accounts

  • Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy

What you'll bring

  • 2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale

  • Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products

  • Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech

  • Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success

What we offer

  • Competitive salary of $160,000 - $200,000 OTE

  • Equity in an early-stage tech company on an incredible trajectory

  • 25 days holiday plus local public holidays

  • Apple hardware

  • Medical, dental, and vision coverage through Sequoia One

  • 401K

  • Enhanced family leave

  • Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far)

  • Remote working and flexibility

What does the hiring process look like?

  1. Introductory phone call ~ 30 minutes

  2. Technical Interview ~ 45 minutes with Zev

  3. Strategic Decisions ~ 30 minutes with Drew

  4. Exercise ~ Preparation and 45 minutes presentation / discussion

  5. Offer stage

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo, or have other suggestions for us.

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