Solutions Engineer I

The Solutions Engineer I acts as a technical advisor and problem-solver, ensuring IoT deployments get online and stay online. This customer-facing, post-sales role involves onboarding new customers, troubleshooting connectivity challenges, and guiding users through the deployment lifecycle from provisioning to full-scale production. Responsibilities include executing successful customer onboarding, diagnosing network issues, owning L2 support escalations, and advocating for customer needs internally to improve the platform experience.

Must Have

• Execute successful customer onboarding and seamless deployment
• Guide customers through SIM provisioning, device configuration, and connectivity setup
• Diagnose and resolve SIM, device, and network-level connectivity issues
• Own Level 2 (L2) support escalations with timely resolution and clear communication
• Understand customer use cases and align technical solutions with requirements
• Solid understanding of cellular networks, IoT devices, RATs, and communication protocols
• 2+ years in a customer-facing technical role
• Experience with scripting languages (Python, Ruby), SQL, and REST APIs
• Strong written and verbal communication skills
• Customer-centric mindset with a focus on solving problems

Good to Have

• Enjoy solving complex, technical problems that directly impact customers
• Have a curious, self-driven mindset to dive into logs, APIs, or device configurations
• Thrive in customer conversations and translate technical details into actionable guidance
• Comfortable working across teams (support, sales, product, engineering)
• Want to be part of a fast-moving team where your input shapes customer experience and product

Perks & Benefits

• Competitive compensation with equity and transparent salary/equity formulas
• Flexible health coverage (up to 100% employee, 95% dependents)
• Unlimited PTO with 2 weeks mandatory
• Monthly mental health days
• 14 weeks paid parental leave
• $1,000 hiring bonus for home office
• $200 monthly budget for home office, books, courses, or coworking
• Life and disability insurance fully covered
• 401(k) plan
• Professional Development Fund after one year

About

is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure—this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.

What Makes a Hologrammer?

We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren’t satisfied until the solution is bulletproof.

You'll love working here if you:

Value tenacious ownership of outcomes: You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production.

Crave genuine technical challenges: You want to solve problems that keep critical IoT systems online: diagnosing complex connectivity issues across networks, devices, and protocols, and ensuring customers' deployments work reliably at scale.

Relentlessly pursue growth: IoT technology evolves rapidly, and so do we. You embrace new challenges, quickly master emerging protocols and configurations, and share knowledge to elevate customers and teammates.

About this role:

The Solutions Engineer I acts as a technical advisor and problem-solver, playing a key role in helping our customers succeed with . This role focuses on ensuring that IoT deployments get online and stay online. It is a customer-facing, post-sales technical position responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle—from initial provisioning to full-scale production.

Responsibilities:

• Execute successful customer onboarding, partnering cross-functionally to ensure seamless deployment
• Guide customers through SIM provisioning, device configuration, and connectivity setup
• Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams
• Own Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers
• Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle
• Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements
• Escalate complex or systemic issues while maintaining ownership and customer trust
• Maintain and improve internal tooling, including AI-driven support tools and Documentation (internal and external).
• Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience

Requirements:

• Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
• 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)
• Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
• Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
• A strong customer-centric mindset with a focus on solving problems and driving value
• Proven ability to quickly learn and adapt to new technologies and technical concepts

You Might Be a Great Fit If You…

• Enjoy solving complex, technical problems that directly impact customers
• Have a curious, self-driven mindset and aren’t afraid to dive into logs, APIs, or device configurations
• Thrive in customer conversations and can translate technical details into clear, actionable guidance
• Are comfortable working across teams — from support and sales to product and engineering
• Want to be part of a fast-moving team where your input shapes both the customer experience and the product

Target Salary Range: $95,000 - $120,000

How we work at Hologram

is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

Benefits and Perks

Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team

Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave

Remote work support: $1,000 hiring bonus plus $200 monthly budget for home office, books, courses, or coworking

Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year

We pride ourselves on celebrating everyone — is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

What to expect in the interview process:

• Intro call (15 min)
• Peer Technical Interview (50 min)
• Cross-Team Interview (30 min)
• Hiring Manager Interview (50 min)
• Executive Interview (30 min)

Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email people@hologram.io.

Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.