Sourcing Optimization Customer Adoption Manager

What You'll Do:

• Drive customers to focus on their goals and ensure continuous improvement.
• Manage multiple customer engagement initiatives and multiple customers.
• Forge strong partnerships with customers and colleagues.
• Manage the CAM engagement with a customer using strong project management best practices while also developing solutions to business problems.
• Take ownership of your customer’s continued success by ensuring proper adoption of the platform.
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal.
• Provide technical and functional expertise to customers throughout the CAM Engagement.
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
• Create and/or improve templates, training and presentations.
• Share relevant prior experiences with customers and colleagues.
• Provide assistance to colleagues where needed.
• Work well in both individual and team settings both on and off client sites.
• Manage customers where up to 25% of your time may include travel.

What You Will Bring to Coupa:

• Significant experience and expertise in Coupa Sourcing Optimization software.
• Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a continuous improvement.
• Experience with Software as a Service is a plus as is any experience
• Strong curiosity of understanding how things work. Don’t be satisfied with just knowing the answer, have the desire to understand the underlying fundamentals.
• Strong written and verbal communication skills.
• Experience configuring and delivering software demonstrations are required.
• Must be able to work in a fast-paced and passionate environment.
• Bachelor Degree or equivalent
• Must have shown significant career growth as part of prior experience.
• This is a remote position

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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