Specialist, Learning & Development (Mandarin Speaker)

2 Months ago • 1-1.5 Years • Education

Job Summary

Job Description

The Specialist, Learning & Development (Mandarin Speaker) role involves collecting and analyzing training needs based on customer service business development. The specialist will independently organize and deliver training empowerment programs, design and develop courses, and manage instructor empowerment and training resources. They will also design and deliver empowerment solutions, and drive the operational health of online training. The job requires excellent English and Mandarin communication skills, training experience in a customer service center, and the ability to design and deliver training projects. The role also includes collaboration with business teams and optimization of empowerment solutions. The job is located in Tun Razak Exchange, Kuala Lumpur.
Must have:
  • Excellent English and Mandarin (spoken and written)
  • 1.5+ years training experience in customer service
Perks:
  • Competitive remuneration package (Basic Salary + Monthly KPI Bonus)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 2,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
 
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
 
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
 
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

What You'll be Doing:

  1. Based on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions.
  2. Independently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
  3. Responsible for instructor empowerment special management, course management, and training resource management.
  4. Independently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience.
  5. Drive the operational health of online training through the management and improvement of training tools.

 

What We Look For in You:

  1. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
  2. Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
  3. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
  4. Ability to independently design and develop courses, and experience in teaching customer service teams.
  5. Ability to independently design and organize the delivery of training empowerment projects.
  6. Possess strong organizational resource scheduling and teamwork.

 

Benefits & Perks:

  • Competitive remuneration package (Basic Salary + Monthly KPI Bonus)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 2,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3

Similar Jobs

luxsoft - Murex Project Manager

luxsoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Oliver Agency - Junior Designer

Oliver Agency

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Aisera - Multimedia Producer

Aisera

Palo Alto, California, United States (On-Site)
2 Months ago
Apple - Senior Software Engineer (Apache Spark)

Apple

Seattle, Washington, United States (On-Site)
1 Month ago
NVIDIA - Learning and Development Specialist

NVIDIA

Shanghai, Shanghai, China (On-Site)
5 Months ago
Tencent - Learning & Culture Intern

Tencent

(On-Site)
2 Months ago
Social Discovery Ventures - Senior Learning & Development Manager

Social Discovery Ventures

Tbilisi, Tbilisi, Georgia (Remote)
2 Weeks ago
USE Insider - Learning and Development Manager

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
Capgemini - Agile Coach

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Kavalirio - Senior Staff Accountant

Kavalirio

Jacksonville, Florida, United States (On-Site)
2 Months ago
USE Insider - Account Director - Mexico

USE Insider

Mexico City, Mexico (Hybrid)
5 Months ago
endava - Senior DevOps Engineer

endava

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Open Systems Technologies - Mechanical Technician - Superconducting Magnets

Open Systems Technologies

Geneva, Geneva, Switzerland (On-Site)
3 Weeks ago
Icon Creative - Animator

Icon Creative

Vancouver, British Columbia, Canada (On-Site)
2 Weeks ago
Tesla - Automotive Technician

Tesla

Düsseldorf, North Rhine-Westphalia, Germany (On-Site)
5 Months ago
TVH - Technical Account Manager

TVH

Olathe, Kansas, United States (On-Site)
5 Days ago
Unity - Technical Product Manager - Mobile Platforms

Unity

Brighton And Hove, England, United Kingdom (On-Site)
2 Months ago
Bungie - Contract External Development Production Assistant

Bungie

United States (Remote)
2 Months ago
The Walt Disney Company - Principal Data Engineer

The Walt Disney Company

Seattle, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

OKX - Senior Manager, Operational Excellence (OpEx) (Compliance Operations)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
Xsolla - Tech Lead (Frontend)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Weeks ago
NinjaVan - Executive, Fulfillment (Key Account)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
6 Months ago
Valeo - Line Setter

Valeo

Penang, Malaysia (On-Site)
1 Week ago
NinjaVan - Executive, Field Sales

NinjaVan

Sungai Petani, Kedah, Malaysia (On-Site)
3 Months ago
Axi - Client Services Specialist (Spanish)

Axi

Malaysia (On-Site)
1 Month ago
Veeam Software - Sales Development Representative

Veeam Software

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
PwC - Senior Data Engineer

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Razer - Senior Financial Analyst

Razer

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Razer - Associate Manager, Risk Management

Razer

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Education Jobs

InMobiInMobi - Lead - Learning & Organizational Development

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Capgemini - Agile Coach

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Roof Stacks - Agile Coach

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
6 Months ago
Ubisoft - Learning & Development Assistant - Transversal Tech - Apprenticeship

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Months ago
Apple - Practitioner Faculty

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Next Level Business Services - Agile Coach Lead

Next Level Business Services

Riverwoods, Illinois, United States (On-Site)
9 Months ago
M365 connect - Fitness Coach

M365 connect

Lagos, Lagos, Nigeria (Remote)
2 Months ago
NVIDIA - Learning and Development Specialist

NVIDIA

Shanghai, Shanghai, China (On-Site)
5 Months ago
zeta - Learning and Development Associate

zeta

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Codeway Studios - Learning & Development Specialist

Codeway Studios

İstanbul, Türkiye (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (Hybrid)

Austin, Texas, United States (On-Site)

San Francisco, California, United States (Hybrid)

New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug