Specialist, Learning & Development (Mandarin Speaker)

8 Hours ago • 1-2 Years

About the job

Summary_{By Outscal}

This role requires a Mandarin speaker with 1-2 years of experience in customer service training. You'll design and deliver training programs, manage training resources, and collaborate with business teams to improve service experience.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You'll be Doing:

Based on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions.
Independently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content.
Responsible for instructor empowerment special management, course management, and training resource management.
Independently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience.
Drive the operational health of online training through the management and improvement of training tools.

What We Look For in You:

Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
Bachelor degree or above, with 1.5 years or above training working experience in customer service center.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Ability to independently design and develop courses, and experience in teaching customer service teams.
Ability to independently design and organize the delivery of training empowerment projects.
Possess strong organizational resource scheduling and teamwork.

Benefits & Perks:

Competitive remuneration package (Basic Salary + Annual Increment)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 2,500 training & wellness benefits per annum
Yearly bonus
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations