Specialist Program Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an experienced and dynamic Program Manager to lead and oversee multiple product releases and initiatives within our organization. The Program Manager will be responsible for coordinating cross-functional teams, managing resources, and ensuring the successful execution of program goals. The ideal candidate will have a strong background in project management, excellent leadership skills, and a strategic mindset to drive program success.

How will you make an impact?

• Program Planning and Strategy:
• Define program objectives, scope, and deliverables in alignment with organizational goals.
• Develop detailed program plans, including timelines, resource allocation, and budget estimates.
• Execution and Delivery:
• Oversee the execution of products within the program, ensuring alignment with the program goals.
• Coordinate cross-functional teams, including product managers, technical managers, DevOps, tech writers etc.
• Monitor program progress and performance, identifying and mitigating risks to ensure successful delivery.
• Stakeholder Management:
• Act as the primary point of contact for product stakeholders, providing regular updates and addressing concerns.
• Foster strong relationships with internal and external stakeholders to facilitate program success.
• Manage stakeholder expectations and ensure alignment with program objectives.
• Resource Management:
• Identify and address resource constraints, adjusting plans as necessary to maintain program momentum.
• Reporting and Documentation:
• Prepare and present regular program status reports to senior management and other stakeholders.
• Maintain comprehensive program documentation, including plans, schedules, risk assessments, and performance metrics.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices to enhance program efficiency.
• Encourage a culture of continuous learning and improvement within the program team.

Have you got what it takes?

• Overall 10+ years of industry experience.
• Minimum ~6-8 years of experience in program management, with a proven track record of leading successful programs.
• Experience in Contact Center or SaaS domain is preferred.
• Demonstrated ability to manage large-scale programs with multiple projects and stakeholders.
• Bachelor’s degree in business administration, Management, Engineering, or a related field. Master’s degree preferred.
• Proven experience as a Program Manager or similar role, with a track record of successfully managing complex programs.
• Strong knowledge of project and program management methodologies, tools, and techniques.
• Experience in managing budgets, resources, and timelines effectively.
• Excellent leadership, communication, and interpersonal skills.
• Ability to navigate and resolve complex issues and conflicts.
• Proficiency in project management software (e.g., Microsoft Project, Jira, PowerBI, EazyBI) and Microsoft Office Suite.

You will have an advantage if you also have:

• PMP, PgMP, or other relevant certifications are highly desirable.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8405

Reporting into: Tech Manager

Role Type: Individual Contributor