Sports Data Analyst Assistant

Datacentric is a global sports technology trailblazer, creating immersive experiences for sports fans worldwide since 2001. Partnered with major sports organizations like NBA, FIFA, and UEFA, we cover nearly a million events annually. This role involves handling trading-related queries from B2B clients, liaising with global traders, understanding trading products, escalating technical issues, and supporting daily risk and odds management. You will contribute to transforming the sports industry and reimagining the fan experience.

Must Have

• Handle B2B client trading queries efficiently.
• Liaise with global traders for query resolution.
• Understand trading products and team responsibilities.
• Escalate and track technical issues.
• Support daily risk and odds management.
• Experience in support or customer service, ideally sports/betting.
• Solid understanding of sports betting industry.
• Excellent written and verbal English communication.
• Ability to work under pressure in fast-moving environment.
• Flexible for shift work, including weekends and nights.
• Proficient in Microsoft Excel and Word.
• Proactive, solution-oriented, with strong ownership.

Good to Have

• Experience in sports or betting industry support/customer service.
• Strong motivation to grow into sports/betting support.
• Clear willingness to learn sports betting industry concepts quickly.

Perks & Benefits

• Collaborative environment with global colleagues.
• Various social events and teambuilding.
• Vibrant and inclusive community (Women in Tech, Pride groups).
• Clearly pre-defined shift schedules with collaborative planning.
• Growth-focused work environment with flexibility.
• Global Employee Assistance Programme.
• Calm and Reulay app access (well-being apps).
• Structured onboarding program and online training videos.

Company Description

Datacentric is a trailblazer in global sports technology, where your skills will enhance the creation of immersive experiences for sports fans worldwide.

Established in 2001, Datacentric operates at the intersection of the sports and media, industries, delivering top-tier technology solutions to sports federations, media companies, consumer platforms, and operators to drive business growth.

Partnered with prestigious organizations such as the NBA, ATP, NHL, MLB, NASCAR, FIFA, UEFA, Bundesliga, AFC and Conmebol, we cover nearly a million events annually across all major sports.

As part of our team, you'll leverage our extensive industry relationships and expertise to innovate and elevate the sports fan experience. Moreover, through our Integrity Services division, you'll contribute to promoting an integrity-driven environment that safeguards the sports industry.

If you're ready to embrace a pivotal role in transforming the sports industry and reimagining the sports fan experience, explore our exciting career opportunities.

Job Description

THE CHALLENGE:

• Handle trading-related queries from B2B clients in a fast and efficient manner, always aiming for the highest possible standard of service.
• Liaise with traders across our global offices to ensure queries are answered in a timely and consistent way.
• Build an in-depth understanding of our trading products and of each team’s responsibilities within the Trading Unit, knowing who does what and when to involve them.
• Escalate internal and external technical issues through the correct channels, tracking them throughout their life-cycle and keeping stakeholders informed.
• Support the daily risk and odds management of our trading products by spotting irregularities, flagging potential issues and taking appropriate action.

YOUR PROFILE:

• Experience in a Support or Customer Service role preferred, ideally within the sports or betting industry, or strong motivation to grow into this area.
• Solid understanding of the sports betting industry and key concepts (or a clear willingness to learn quickly).
• Excellent communication skills in English – both written and verbal – with the ability to explain complex topics clearly and professionally.
• Comfortable working under pressure in a fast-moving trading environment, prioritising tasks and taking action without delay.
• Flexibility to work on a shift basis, including weekends and occasionally night shits, in line with trading and sports schedules.
• Confident using Microsoft Excel and Word; able to work with data, reports and internal tools.
• Proactive, curious and solution-oriented, with a strong sense of ownership for client queries and internal follow-ups.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Clearly pre-defined shift schedules with collaborative/inclusive planning.
• Growth-focused work environment with flexibility.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Structured onboarding process program and online training videos.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Final Interview (On-site): Meet with the Hiring Manager to dive into your skills, as also discuss team fit.
• Finals Steps: Receive feedback and, if successful, an offer!

Additional Information

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!