Sr. Business Operations Manager

The Senior Business Operations Manager will scale and optimize marketplace operations, owning end-to-end operational performance across supply and demand. This role ensures efficient service delivery and implements data-driven processes to drive growth, quality, and profitability. The manager will partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.

Must Have

• Develop and execute operational strategies
• Optimize operations performance across fulfillment and vendor management
• Identify and eliminate process bottlenecks
• Drive continuous improvement with data and metrics
• Partner with Product and Engineering for operational tools
• Build dashboards and operational reports
• Analyze data for trends and risk mitigation
• Present performance insights to leadership
• Foster accountability and process excellence
• Bachelor’s degree in Business, Operations Management, or Supply Chain
• 7+ years in business operations or marketplace management
• Experience managing large-scale, multi-location operations
• Strong analytical and problem-solving skills
• Expertise in data analysis and process optimization
• Cross-functional collaboration with Product, Engineering, Finance
• Excellent communication, leadership, and stakeholder management
• Ability to work in a fast-paced environment
• Meet in-person team and business needs

Good to Have

• MBA preferred
• Experience in facility maintenance, logistics, or technology-enabled services

Perks & Benefits

• Health, dental and vision coverage on day 1
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting
• Paid Primary and Secondary Caregiver leave
• Employee Assistance Program
• Paid time off to volunteer

Description

Reports To: VP of Operations

Department: GTM

Position Status: Salary Exempt

Job Summary:

The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You’ll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability.

You’ll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.

What You'll Do:

• Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
• Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
• Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
• Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.
• Build dashboards and operational reports to monitor marketplace health and efficiency.
• Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
• Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
• Foster a culture of accountability, process excellence, and continuous improvement.
• Other duties as assigned by management.

What You Need:

• Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
• 7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
• Proven experience managing large-scale, multi-location operations with complex workflows.
• Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
• Experience working cross-functionally with Product, Engineering, and Finance teams.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.