Sr Clinical Specialist, AI Content

WebMD is seeking a Senior Clinical Specialist to lead AI content initiatives for healthcare providers and consumers. This operational role involves collaborating with editorial, product, and development teams to ensure accurate, current, and relevant medical information is delivered through AI tools. Key responsibilities include daily content QA, troubleshooting accuracy and formatting issues, evaluating content sources for LLM inclusion, and driving optimization projects for AI interfaces.

Must Have

• Act as an operational point of contact between editorial and product for daily tasks and issue resolution related to AI initiatives.
• Lead the daily content QA workflow on AI interface output, identifying and troubleshooting issues related to accuracy, relevance, and formatting.
• Summarize and relay AI content issues to the editorial and product teams, tracking resolution status.
• Support the evaluation process by gathering content sources for inclusion in and exclusion from our LLM, by documenting eligibility based on established criteria.
• Drive implementation of optimization projects, such as content restructuring as needed for our AI tools and interfaces.
• Implement and test content formatting for unique HCP and consumer needs (point of care, research, etc.)
• Create and maintain a library of content examples to showcase the AI interface’s value to the business.
• Participate in product discovery efforts, representing the end-user perspective regarding content and features.
• Convey content needs and issues to the product team and relay product updates back to the editorial team.
• Contribute to process improvement efforts to streamline the collaboration between editorial and product management.
• Manage and track project schedules for AI content initiatives activities.
• Demonstrate excellence in organizational citizenship.
• Advanced professional clinical degree (PharmD, MSN, NP, PA, etc.), clinical informaticist, or medical librarian
• 3+ years’ experience contributing to medical content and/or informatics
• Ability to accurately locate, interpret, and synthesize medical literature
• Demonstrated interest in and familiarity with AI technologies and machine learning
• Familiarity with data tracking and reporting tools
• Strong editorial judgement, organizational ability, attention to detail, and the capacity to work effectively in a fast-paced environment
• Effective problem-solving skills and a proactive, collaborative mindset
• Excellent written and verbal communication skills
• Proficiency in productivity and collaboration tools (e.g., Google Workspace)

Good to Have

• Familiarity with a wide variety of biomedical information sources
• Proficiency in AI technologies and machine learning
• Proficiency in health informatics
• Proficiency in data analytics
• Proficiency with content management systems
• Proficiency in French, German, Spanish, or Italian

Perks & Benefits

• Comprehensive benefits package (medical, dental, and vision coverage)
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Job ID 2025-9876

Description

WebMD seeks a Senior Clinical Specialist to contribute to our AI content initiatives across HCP and DTC. This role is operational, working with editorial teams (creating reference and news content) and product and development teams (developing and validating our LLM and AI tools). This role will focus on executing the AI content strategy as defined by the AI Content Strategy Leads, ensuring we deliver accurate, current, and relevant information to healthcare providers through AI.

Responsibilities:

• Act as an operational point of contact between editorial and product for daily tasks and issue resolution related to AI initiatives, as directed by the AI Content Strategy Leads.
• Lead the daily content QA workflow on AI interface output, identifying and troubleshooting issues related to accuracy, relevance, and formatting.
• Summarize and relay AI content issues to the editorial and product teams, tracking resolution status.
• Support the evaluation process by gathering content sources for inclusion in and exclusion from our LLM, by documenting eligibility based on established criteria.
• Drive implementation of optimization projects, such as content restructuring as needed for our AI tools and interfaces.
• Implement and test content formatting for unique HCP and consumer needs (point of care, research, etc.)
• Create and maintain a library of content examples to showcase the AI interface’s value to the business.
• Participate in product discovery efforts, representing the end-user perspective regarding content and features.
• Convey content needs and issues to the product team and relay product updates back to the editorial team.
• Contribute to process improvement efforts to streamline the collaboration between editorial and product management.
• Manage and track project schedules for AI content initiatives activities.
• Demonstrate excellence in organizational citizenship.

Skills, Requirements, and Experience

Required:

• Advanced professional clinical degree (PharmD, MSN, NP, PA, etc.), clinical informaticist, or medical librarian
• 3+ years’ experience contributing to medical content and/or informatics
• Ability to accurately locate, interpret, and synthesize medical literature
• Demonstrated interest in and familiarity with AI technologies and machine learning
• Familiarity with data tracking and reporting tools
• Strong editorial judgement, organizational ability, attention to detail, and the capacity to work effectively in a fast-paced environment
• Effective problem-solving skills and a proactive, collaborative mindset
• Excellent written and verbal communication skills
• Proficiency in productivity and collaboration tools (e.g., Google Workspace)

Preferred:

• Familiarity with a wide variety of biomedical information sources
• Proficiency in AI technologies and machine learning
• Proficiency in health informatics
• Proficiency in data analytics
• Proficiency with content management systems
• Proficiency in French, German, Spanish, or Italian

At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to have a range starting at $95k and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra