Sr. Engineer - Studio Operator - Technical Support Engineer

The Sr. Engineer - Studio Operator - Technical Support Engineer will provide technical support to the software suite, including Cloud Platform, Analytics, OpenStack, and Conductor. This role involves in-depth log debugging and analysis, supporting customer KPIs and SLAs, software upgrades and patching, and emergency recovery for outages. The engineer will maintain customer lab environments, mentor and train others, and create technical content for the knowledge base. The ideal candidate will possess strong troubleshooting skills, excellent communication skills, and the ability to manage numerous customer issues simultaneously.

Must Have

• Bachelor’s degree in Computer Science or Engineering
• Experience in a customer-facing technical support role
• Experience troubleshooting complex technical issues
• Excellent written and verbal communication skills in English
• Fundamental L2/L3 networking knowledge
• Experience working with Linux
• Ability to work in a dynamic, high-pressure environment

Good to Have

• Experience with Docker and Kubernetes
• Experience with ELK stack
• Experience working with Telecommunication Providers
• Experience with scripting: Ansible, Bash, Python

Perks & Benefits

• Competitive Benefits Package
• Birthday and Volunteer Time off
• Private life, health and travel insurance
• Flexible working hours
• Employee Assistance program

Description

• Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
• In depth log debug and analysis
• Support customer KPI’s and SLA’s
• Software Upgrades and Patching
• Emergency Recovery for outages reported by customers
• Maintenance of customer lab environments
• Mentor and train others in the organization
• Document and develop technical content and solutions for knowledgebase

• Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
• Experience working in an external customer facing technical support role
• Experience troubleshooting complex technical issues
• Excellent written and verbal communication skills in English
• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
• Experience working with Linux
• Ability to work in a dynamic, high pressure customer facing environment
• Ability to manage and prioritize numerous customer issues simultaneously.

• Experience with Docker and Kubernetes
• Experience with ELK stack
• Experience working with Telecommunication Providers
• Experience with scripting: Ansible, Bash, Python

• Competitive Benefits Package
• Birthday and Volunteer Time off
• Private life, health and travel insurance
• Flexible working hours
• Employee Assistance program