Sr. Engineer - Studio Operator - Technical Support Engineer

1 Month ago • All levels

Job Summary

Job Description

The Sr. Engineer - Studio Operator - Technical Support Engineer will provide technical support to the software suite, including Cloud Platform, Analytics, OpenStack, and Conductor. This role involves in-depth log debugging and analysis, supporting customer KPIs and SLAs, software upgrades and patching, and emergency recovery for outages. The engineer will maintain customer lab environments, mentor and train others, and create technical content for the knowledge base. The ideal candidate will possess strong troubleshooting skills, excellent communication skills, and the ability to manage numerous customer issues simultaneously.
Must have:
  • Bachelor’s degree in Computer Science or Engineering
  • Experience in a customer-facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge
  • Experience working with Linux
  • Ability to work in a dynamic, high-pressure environment
Good to have:
  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python
Perks:
  • Competitive Benefits Package
  • Birthday and Volunteer Time off
  • Private life, health and travel insurance
  • Flexible working hours
  • Employee Assistance program

Job Details

Description

Position at Wind River

Responsibilities
  • Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
  • In depth log debug and analysis
  • Support customer KPI’s and SLA’s
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Maintenance of customer lab environments
  • Mentor and train others in the organization
  • Document and develop technical content and solutions for knowledgebase
ABOUT YOU
  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously.
Additional Skills Considered a Plus
  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python
Benefits Package
  • Competitive Benefits Package
  • Birthday and Volunteer Time off
  • Private life, health and travel insurance
  • Flexible working hours
  • Employee Assistance program                             

Similar Jobs

gitlab - Associate Support Engineer (EMEA)

gitlab

(Remote)
2 Weeks ago
Sourcegraph - Senior Support Engineer

Sourcegraph

(Remote)
2 Weeks ago
London stock Exchange - Senior Engineer, Application Management(DevOps)

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Varonis Internal - DevOps Engineer

Varonis Internal

Herzliya, Tel Aviv District, Israel (Hybrid)
3 Months ago
Zelis  - Senior Atlassian Administrator

Zelis

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Philips - Software Technologist - DevOps

Philips

Bengaluru, Karnataka, India (On-Site)
5 Days ago
NVIDIA - Senior Site Reliability Engineer - AI Research Clusters

NVIDIA

Westford, Massachusetts, United States (Hybrid)
3 Months ago
Jane Street - Data Centre Engineer

Jane Street

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
CrowdStrike - Sr. Engineer - InfraEng Observability

CrowdStrike

Pune, Maharashtra, India (On-Site)
3 Weeks ago
Palo Alto Networks - Principal Consultant

Palo Alto Networks

Dubai, Dubai, United Arab Emirates (Remote)
1 Day ago
playrix  - Senior Release Engineer

playrix

Ukraine (Remote)
7 Months ago
nexon america - Associate Security Engineer

nexon america

El Segundo, California, United States (Hybrid)
1 Month ago
Synechron - Level 2 Market Data Support Engineer

Synechron

Pune, Maharashtra, India (On-Site)
1 Week ago
The Embassy VFX - Pipeline Developer

The Embassy VFX

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
NVIDIA - Senior DevOps Engineer, Deep Learning Frameworks

NVIDIA

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

velotio technologies  - Lead Engineer (Python)

velotio technologies

Pune, Maharashtra, India (Remote)
1 Month ago
Nagarro - Engineer, Frontend React

Nagarro

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Tekion Corp - Senior Software Engineer

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Wind River Systems - Member of Technical Staff

Wind River Systems

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Cadence Design Systems - IT-Staff Systems Engineer

Cadence Design Systems

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Assystems - BIM cum CAD lead

Assystems

Gurugram, Haryana, India (On-Site)
7 Months ago
Insignia consultancy services - Content Writing Marketing Specialist

Insignia consultancy services

Prayagraj, Uttar Pradesh, India (Remote)
10 Months ago
Qualcomm - DDR Design Verification Staff Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Week ago
Assystems - Design Engineer – Substation (MEP)

Assystems

Gurugram, Haryana, India (On-Site)
7 Months ago
ansira - Manager - Partner Support

ansira

Noida, Uttar Pradesh, India (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Walnut Creek, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bucharest, Bucharest, Romania (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Ottawa, Ontario, Canada (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Wind River

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug